The Refuge — Restaurant in Town of Huntington

Mother’s Day was terrible here! Totally false advertising. Firstly we made a reservation weeks ago and were never told there was only gonna be a very BAD buffet that we had to do which was $60 per person! The food has been very clearly sitting out since they opened not being changed out or tested if it’s still good since 90% of the food we did get was cold, soggy, tasted bland, or just plain disgusting in general. It made our stomachs hurt right after eating and everything we got just looked old and gross. The selection was odd as there was cold salmon, mac & cheese, pizza, soggy salad, etc. it wasn’t even brunch and still just not good at all. We waited forever before our server finally came to greet us and then she decided to switch servers after taking our drinks order so we waited another 15 minutes for our drinks as the servers were basically nonexistent to the point that my mother had to find a server to ask for just our waters. There were barely any servers walking around you couldn’t find them and all they did was give us our drinks and walk away to disappear again so expecting a decent tip for the insane bill is ridiculous as you serve yourself completely. The tax was also $20 on top of a $200 bill if you’re going with 3 people. Everyone around us was not happy and also complaining about lack of servers and bad food, everyone was confused at the way everything was set up & working, including the employees it seemed, and this was just a huge mess that I don’t think was well planned at all and would be surprised if they ever did something like this again. We and others had to constantly wait and ask the hostesses since there was nobody else to bring plates out since they laid out plates on random tables but once they were gone nobody was restocking them leaving multiple people searching for someone to ask. There was also just waayyy too many people in the place for the lack of employees so everyone was squeezed together constantly bumping into each other and waiting for the gross food. This was just not good and very disappointing as we originally were very excited to come here and try the food as we’ve heard it was soo good but we didn’t even get to try any of it since the kitchen was only open for the terrible buffet. Do not go here for Mother’s Day and any other event unless you ask questions before the reservation to know what you’re getting into! If we knew half of this before we would’ve gone someplace else for a much more enjoyable Mother’s Day brunch. Instead we’re out double the money and our stomachs...

EDIT: 4/1 - A friend of mines had a surprise birthday party and I have to say they redeemed themselves. We had our server named Joey and he was AMAZING!!!!!! We never had an empty drink or plate of food! Honestly an amazing time!!! Thank you Joey!!!

7/25/21 - Since I had an amazing time at this place the last time I went (a group of 5) I decided to plan a birthday brunch (with a group of 14) and wanted to check the brunch time since I had only been here during dinnertime.

I addressed the hostess who informed me that a crowd of 14 would be at a family style serving and ironically a group of 15 had just arrived and was served - I asked the head party member if she was doing the family style and she informed me that she was not and was able to order off the menu.

Mind you, the hostess looked annoyed that I had gone over there to speak to her and asked how come she was able to order off the menu and she insisted it depended on "management that day" and "they were moving away from large crowds since it wasn't helping their business at all." I insisted if I wanted to make a reservation how would I go about it and she informed me that I would need to call in a month in advance but she could not guarantee me any place or anything since it was first come first served and I told her good to know - I'll keep that in mind, thank you and I left.

From the whole interaction - it was clear she had no interest in doing business and insisted they didn't even had large tables to sit that many people and it would most likely be two separate tables.

Needless to say, I will not be booking my brunch here since the initial interaction left more to be desired. I can only vouch that this place is great with a group of 5/6 max. More than that it seems to be a headache for them.

Amazing food and service! They're pretty quick to sit you down, serve you drinks, appetizers and anything you want. I went here for a friends birthday dinner and was amazed at the variety and large portions!!! The drinks were sooooo good! Definitely...

12 of us had a reservation to celebrate Mothers Day this past Saturday night. We were seated at a table outside a private room with doors that had a 13 YEAR OLD birthday going on. Many of the kids were screaming and yelling and disrupting our dinner. The parents were not seated in the room with them or even outside the door. They were tables away. The kids were running all over the restaurant as if we were in Dave n Busters. A man who appeared to be the manager chatted at the parents table, laughing as if the scenario was amusing. When I called him over to explain that the kids were opening and shutting the blinds to the room to watch our table and basically be obnoxious, he stated he was trying to work with both us and the party. He clearly could not control the situation. Why would you seat parents to a 13 year old party that far away from the room? Your restaurant is large enough to accommodate our party of 12 and put the parents near their kids.

We had 2 checks for our party, with tip, totaling over $700. Although your server "Jaquelyn" was nice and accommodating, does she curse at every table she serves? I could not believe my ears, nor could my daughter at the other end of the table" when she stated "you guys are gonna f*&king kill me". That, to me, was unprofessional and should've been a red flag from the start on how this restaurant is run.

I have been to The Refuge before. It has always been more of an adult vibe, not Chuck E. Cheese, which is why we thought it would be great for our group to have cocktails, apps, and dinner. Our Mother's Day dinner was a fiasco and your management should be trained on how to handle a pre-teen party if you accept reservations for such. With the many restaurants trying to stay afloat and would have bent over backwards to satisfy us for the night, we will be sure to never return...