Hilton Long Island/Huntington — Hotel in Town of Huntington

I stayed here for a few nights to get out of the city. This hotel was a huge disappointment from the start. I called right before booking my stay to see if any of the hotel services were affected by the current COVID-19 pandemic. The lady informed be over the phone that "nope everything is open but the pool is limited to 33 people". Okay cool, great, so I booked my stay.

Upon checking in I was told about all the amenities the hotel had, indoor and outdoor pool, bistro restaurant, bar, fitness center, etc. Later in the day I decided to check out the fitness center and get a quick workout in before dinner, so I head down to the basement only to find the fitness center closed with some sort of metal wire keeping the door shut. Right next to the fitness center you can see the entrance to the indoor pool which was also closed and showed a 'closed' sign. At this point I get irritated because I specifically called ahead of time to avoid this from happening.

Moving on to later that evening I decide to head out for a late night drive. The bar/dining area is located directly in the middle of the lobby and while passing by to my surprise I see a massive gathering situated in the bar area, not a single mask or face covering, all laughing and shouting in each other's faces. I asked the front desk concierge about the fitness center situation and they confirmed to me, for the first time, that the indoor pool and fitness centers are temporarily closed. They also gladly let me know that the bistro restaurant and bar are open from 6PM to 10PM (remember this for later).

On my last night I decided to try out one of the indoor restaurants in the lobby area; "Nanking" which had pretty good reviews and looked good. I remembered the front desk concierge telling me the restaurants close at 10PM so I head down to the dining area just before 9PM. I sit down at my table and one of the workers brings me and my lady menus. We look at the menus front to back looking for any of the Indian, Thai, Chinese dishes provided by Nanking. The waiter comes to take our order and we inform her that we wanted to try out Nanking to which she informed us "they close at 9 they're closed already I'm sorry, but you can order from the bistro restaurant still". Nope, I'm out so we got up and left.

Again I let it go and decide to just head out and get some food elsewhere and on the way back picked up a bottle of wine, however I forgot a wine opener. The hotel has a huge bar in the middle of the lobby they'll probably let me borrow one right? Wrong. I go down and ask a gentleman who seems to be some sort of manager if I can borrow a wine opener and he tells me "ask the lady at the bar". I look over and inform him there's nobody there to which he replies "oh they're closed then, sorry". The man then goes back to his computer. The bar is literally 15 feet away from your desk and you can't even walk over and accommodate for your guest, especially as a manager. Normally I would have said something to him about his lack of help but I am a person of understanding so I say "got it" and move on with my night.

I realized that the INDOOR pool and fitness center were closed because of the COVID-19 situation, however the INDOOR bar area was open and social distancing or face coverings were not even promoted. This is because the bar and restaurant area provide a great amount of money to the hotel however the pool and fitness center do not. This is why they neglected to mention it to me on multiple occasions as it might cause me not to book my stay. The management clearly cares about your money more than your health. It's unfortunate because I almost always book exclusively with Hilton, and have had great experiences, but this is absolutely unacceptable. The only reason why I gave it 2 stars was because the room was pretty clean however that's the only good thing in my opinion. The outdoor pool is ice cold and dirty and only open from 10am to 6pm, which I also had to find out myself. All in all I won't be staying here again and I would definitely...

We booked a 2 night "staycation" at this hotel and had chosen their King Suite. Upon arrival, the hotel lobby and pool looked gorgeous. We had already checked in on the Hilton app prior to arriving but despite this, we had to wait around half an hour sitting in the lobby waiting for our room. The room ("king suite" was shockingly straight out of an 80s motel. Dust everywhere, which triggered both of our allergies. Horrible old furniture, curtains, and floors. Dirty tables and puke stains on the carpet. The couch had large brown stains on all the cushions!! We immediately called the lobby for help. They sent a cleaning crew personnel and she tried to spray and wipe all the stains but it only did so much. We were disgusted beyond repair. We asked for another suite but they told us none were available, despite the Hilton app allowing me to book another suite for the same night. Additional things: fridge did not keep cold enough, our food went bad as a result. The thermostat in the room did not go past 80. We both run very cold and usually have the heat on ~85 so we were very uncomfortable not being able to adjust the temperature. No privacy/do not disturb signs were provided. We called to ask them for one and they spent an hour searching the hotel property for a door sign for us. What hotel does not have these? The Hilton app also advertises a very different looking King suite. The one on their photos has a "living room" with its own tv divided by a wall to the bedroom. What we received was just one room with one tv, bed, couch all in the same space. Apparently they said they have not renovated all their rooms yet. For the price we paid, it should have been heavily discounted because it's not what they advertise. The next day we asked again for a different suite. We were told it would be ready around 12:30 in the afternoon which was fine by us. We moved our stuff from the old room into the new room. IT WAS NIGHT AND DAY. This suite had modern furniture and had the living room and bedroom divided as advertised. It was also much much cleaner and not from a horror movie. Unfortunately, looks are deceiving. No soap was provided, there is no toilet paper holder, the bath TUB cannot be utilized (the water just keeps draining despite it being plugged properly). Top of the list is the sinks were OVERFLOWING with water and the thermostat in this room DID NOT WORK AT ALL. It has been 72 degrees our entire stay in this new room despite putting it to their 80 cap. We felt like we were going to freeze. We had to call the lobby who sent the maintenance guy. Mind you, it's 11pm on a Sunday night (work early morning tomorrow) as I am writing this review and the maintenance guy is still here. They are trying to fix the sink plumbing and also the thermostat. It's been almost 2 hours now.

We could not enjoy our time in the "suites" AT ALL, sadly. A total waste of money and zero relaxation. On to the pool, the first day the hot tub worked great. It was hot and the jets worked. What more can you ask. The next day, completely opposite. We get into the hot tub to nothing but room temperature water. Huh. Turn on the jets, same thing. We call the lobby and have their maintenance guy take a look we had to call twice because the first time no one came). The guy while trying to fix it I guess accidentally pushed in a bunch of COLD water into the hot tub. It felt like a cold plunge honestly. After about 15 minutes of this, we finally felt warm water creeping back in which was a relief. They also advertise a heated pool but it was room temperature/ cooler than expected. This is not up to Hilton standards. We love staying at Hiltons but this property I would never recommend. Sadly we are leaving more tired and stressed than when...

I stayed in this hotel for the first time last week and I would like to commend the very helpful staff at the front desk and even the amazing bus drivers . Even housekeepers seemed so nice & friendly everytime I pass by they really take the time to greet . They are so lovely.The room was okay. I just find the breakfast buffet so basic but still acceptable given that there are not much people going there . I just want to emphasize about the attitude of the staff assigned in that area. When they find out you are an airline staff , they will immediately act annoyed & rude . The mature lady at the counter doesn’t bother to check room numbers which includes breakfast. She just cares about the $21 payment or the voucher . I don’t know if they are trained to give the napkin with cutleries directly to you before you are even seated but I find it an unusual practice in a hotel . They will also tell you to sit at a certain table . One of their lady staff with curly hair gave me a used coffee cup as evidenced by the fresh full lipstick stain .I only noticed it as I was about to drink so I called the attention of another waiter to report it but he is not surprised at all about the incident & just asked me if I want another cup.Nobody apologized whatsoever . I didn’t make it a huge deal and just accepted & trusted that new cup was clean 🤷‍♀️. I just went on with my day .I didn’t bother to inform the manager about it because I don’t want any of them to be in trouble or something even if it may be intentional. The next day , I came a few minutes before breakfast will be closed and a different lady server asked me what is the reason I came late for breakfast . It’s non of her business but I entertained the question. She is very aggressive and even told me that I only have 5 minutes left to eat at the table . I asked her for cappuccino and she said I should go buy it downstairs . She was walking back and forth every minute to pressure me to finish my meal . My colleagues saw the whole thing. I don’t see The same treatment they give to other customers who doesn’t present them a voucher . I think they have a problem with it . The rudeness was also felt by my other crew friends because they also said the same thing .One went to breakfast with her American friend and they were All smiles until she presented THE VOUCHER 🤣😅. I think a coffee maker & other beverages should just be self-service so they don’t need to be bothered at all . Cutleries can also be placed at the table so they don’t need to give it directly to us upon our arrival . This is my honest opinion. About the laundry, I have no idea why in USA , our laundries should be dropped off n picked- up from the reception instead of our rooms but if that is the standard then it’s fine ....