Five Guys — Restaurant in Town of Islip

This place has gone down hill since they've opened. I read one of the other reviews, saying how filthy the place it...that's pretty accurate. They do get people in, so the the tables are going to get dirty, but you gotta get your staff out there to clean the tables off. Peanut shells, ketchup, soda all over the tables.

In my visit last week, it was pretty bad. But as we ate the crowds died down and in the 30 minutes before we left, not a single worker came out to wipe down a table.

So this place has seen better days.

In any case, the food that we ordered was good, we bought a bag of fries and shared it among the 4 of us...and I think there was some left over. So unless you REALLY like fries and want to have leftovers lunch and dinner the next day, just order one regular sized fries and you can feed a family of 4. The free peanuts are a bonus for me.

So no real complaints about the food, it was good and prepare well. But they need to take a look at getting the cleanliness part down.

We ended up busing the table and wiping it down before we left. Maybe they were...

(Edit on 10/10 - So after complaining on their website about the below issue, which happened on 10/9, an owner swiftly responded to me, apologized, and explained what happened. Bravo to the ownership of this location. Despite this, I still won't be back to this location.)

Lazy workers lied to me.

Walked in and ordered about 20 minutes from closing. Was told there were no fries. Ok. So I sat down and waited. Then saw the same guy that told me there were no fries taking several racks of uncooked fries away from the fryer. Uh wait? Are there no more fries, or are you refusing to cook fries? So two customers come in AFTER me, and both place their orders, and both order fries. ??? Ok. I see this and am immediately pissed. I go up and order the fries I initially wanted, from the same kid that told me there were no fries. He takes my order and doesn't even acknowledge what he told me earlier. I get my burger, my fries, and my milkshake with the whip cream I told him I DIDN'T want, and decided that was my last trip to this 5 guys location....

I am a new customer to Five Guys, I located the nearest Five Guys I went on their website registered as a new customer place my order online I was told that my order will be ready at 7:50 p.m. when I arrived at Five Guys I was told that my order was not ready yet that it will be a few minutes. The last time I checked a few minutes was no more than 5 minutes! It was an additional 13 minutes! All in all I can't complain about the food it's not the best burger that I've tried but it is one of the best! I can truly say that the french fries are awesome I just learned that they were fried and peanut oil and that it peanut oil is very healthy for you! So I do give them five stars for the food and I give them three stars for there on time...