koiKOKORO / Islip NY — Restaurant in Town of Islip

If I could've rated this with no stars that would've been my choice. I came here about 2 weeks ago with my 2 kids and was seated right away. As soon as we sat down another table was sat right next to us. My kids and I were immediately ignored when the table that was just sat was already getting their drink orders and food orders placed. My kids and I mind you have yet to even have our drink order taken. After I seen that we were still being ignored I informed my kids to place their jackets on since we were leaving. As soon as we got up and proceeded to leave the waiter decides to come over and say Oh are you leaving? I informed him yes due to the fact we were seated first and the table next to us already had drinks and placed their order. I told him that was unfair and seeing how I was with my kids, they were looking forward to eating a nice sushi dinner. He then tells me the waiters have certain areas and they go by sections. Except the waiter whom took the table after us order, he sat us down and purposely in someone else's section and didnt tell them. I was fed up at that point and just left. I wouldn't recommend this place to anyone if this is the type of service this restaurant...

Found this place while searching the area around bubbas burrito bar (another favorite of mine) and i am so glad i that me and my girlfriend decided to come here. We came for lunch at around 12:30, and had the place to ourselves which we didnt mind since it was our anniversary. We started with the soy garlic kokoro wings, Light, super crispy, and thankfully NOT greasy, what amazed me is that despite all the sauce on the wings they managed to stay that crispy. Next up we had the Crispy fish and kimchi bun, which was a journey for the taste buds, the cod is light, buttery and flakey and just as crispy as the wings. They spicy mayo gives you a nice kick right up front, the spice is toned down and complimented by the sour kimchi and the sweetness of the bun, and when everything combines its umami! Finally my main course was the spicy pork Yutari bowl, which is a combination of a deconstructed sushi roll and sweet/spicy pork. With a side of edamame, spicy crab and seaweed (a personal favorite of mine). It was an incredible main course i cannot wait to try again. I highly recommend it to anyone in the mood for Japanese style food, for a really...

Unfortunately I will not be coming back here anymore. Usually the service is great and the food is very good. However, there is one lady who is very rude here that has ruined my experience on two separate occasions. I love the lunch special here and today I ordered a Philadelphia roll as part of my order. I was given a shrimp tempura roll. I thought it was just a mistake so I called them back and the lady was extremely rude and insisted I ordered it wrong. I assured her that I ordered a Philadelphia roll and not a shrimp tempura roll and my coworkers heard me ask for a Philadelphia roll. She laughed at me. I realized that nothing positive would come of this conversation and hung up the phone. Horrible customer service. I really like the food here but I won’t be coming back after this experience.

Update: I received a call this morning from koikokoro after they saw my review and the lady I dealt with yesterday was extremely apologetic and she wanted to resolve this issue. I really appreciate her taking the time to find my phone number and reach out. I’m happy we were able to resolve this because their food is the best...