Watson's Chocolates — Restaurant in Town of Lancaster

As someone who was born and raised in WNY, to parents who both had sweet tooth-itis, I of course developed a taste for candy & particularly chocolate. I would save my milk money to buy candy on my way home from school because my route took me right past the candy store where homemade sweets were produced, including a WNY favorite known as "sponge" candy, a concoction of toffee with baking soda added to make the toffee 'puff up' with millions of tiny air bubbles that became light & crunchy when it dried. The toffee is then cut into squares & dipped in chocolate to produce the finished product. That candy store is long gone, but Watson's remains in many locations around WNY, including Ellicotville, NY, the quaint town that is home to Holiday Valley ski slopes; 2 Transit Road locations - one in Clarence, & one in Depew; and a small outlet store in a strip plaza on Southwestern Blvd near a Tops Supermarket. Watson's chocolates are excellent - smooth, rich & creamy. Milk, dark, & orange flavors. The selection is huge - nuts, chews, fudge, meltaways, creams, suckers, molds, and also turtles, sponge, and malted milk balls. You can buy pre-packed boxes, create your own box, or just buy by the piece. They also have ice cream. I am most familiar with the location near the Foreststream shopping center on Transit Rd in Depew. They are open 7 days a week, 10-9 Mon-Sat, & 12-6 Sun, because the desire for chocolate has no days off! There is one problem at this location and it's the entrance. The stairs are steep, and there is a ramp next to the stairs to make it handicapped accessible, but the ramp is too steep to be usable for anyone with a walker or wheelchair, & 2 winter's ago the boards warped on the ramp, and it is difficulty to navigate. Please fix...

Went there at 1:07pm on Sunday. Their hours said 12-6 on the door and the neon sign was lit and said open. However the doors were locked. Waited in my car for about 5 mins to see if maybe the worker was using the bathroom and had to lock up. But no one ever came to unlock the door. Maybe you should try updating the hours to show you’re not open on Sunday’s. Horrible way to run a business, especially right...

Watson is my go to for chocolate. After today I'll be rethinking that. I wanted a 1lb box of peanut butter miniatures and was told they only had prepackaged 1/2 lbs boxes. The clerk took 2 boxes and just dumped them in a bigger box. I always get them boxed beautifully with paper cups but not today. I ended up going elsewhere to get what I wanted. Worst customer service I've...