McDonald's — Restaurant in Town of Monroe

Come here often, maybe not after today’s meal. How can French fries be burned and cold? Also if I forget to ask for NO sauce no Mayo no ketchup, then I end up with a sandwich filled with Mayo and ketchup. Like to the point that it was inedible. No one wants or needs that much Mayo or ketchup on their burgers. It’s costing extra money to waste all those sauces. Please go back to your regular delicious food. Today was awful and I don’t want that again.

It’s been over a year since I’ve been to McDonald’s now because their food was terrible. The service is worse. I just tried them again and went through the drive through, waited for two others in front of me to be served and drive away just to pull up to the window and be told that I needed to pull around the other side to park in spot 2.. There was NO ONE behind me waiting but I still had to pull back around away from the exit and as soon as I pulled into spot 2 the woman was already outside with my food! That wasn’t necessary, to have me drive away back around waste my time for NO REASON! Then couldn’t get past the cars that where parked side by side at the ordering menu for the drive thru. They weren’t ordering they were talking to each other. Why do they make you drive around and wait when the food was less than 30 seconds from being handed to me through the window. One of your employees then has to take my food out to the parking when I could have just gotten my food through the window and then left. There are so many reasons why I won’t be back to this McDonald’s ever again. The food was cold and not even delicious....

I hope manager takes time to read the reviews and do something to improve the way they treat their customers. No everyone is there to steal. I made my order when I pick it up at second window they gave me a bag I thought my whole order was there but a burger and small fries were missing so I went back to the drive through and stopped again at second window where I asked the lady I was missing the burger and small fries another guy came and said let me check the bag you have saying we probably just want free food, well I gave him the bag were my son was eating in the bag they gave me ten chicken nuggets and medium fries that comes with the burger I gave five of then to my daughter and my son ate one a some of the fries the guy took the bag and put the burger and fries missing in a new bag and never game back the rest of the fries and nuggets my son was eating si I paid almost $20 for a burger small fries and six nuggets the one who ended up stealing were them. When I was driving back my son said “mom but he took my fries and nuggets” all because the guy wanted to show an attitude when we came back for our food we already paid, he knew we weren’t stealing because they had the burger and fries in a bag ready exactly as my son asked for it only meat and cheese. So how are we going to know someone else ordered that? Makes no sense right but they rather give customers and attitude because they are the only one in the area now my kids are only getting wendys or burger king unless we are in...

I pulled in tonight and didn't realize this McDonald's was being remodeled. I was traveling in my flatbed truck and knew it would be a tight fit but i was starving!! So as i sat there pondering to myself if i should even attempt this tight squeeze, a woman walked over to my truck and asked me if i needed help. I told her my situation and she thanked me for not trying to fit in the drive-through, because the inside was closed for construction. She then asked me what i would like to eat, so i told her my order, she walked back across the whole parking lot, then a few minutes later was back with my food! She refused my money , which totally caught me off guard, and then thanked me again for my patience. Come to find out, this professional, courteous, and the nicest person I've dealt with in a long time was actually the Owner of this McDonald's!! I can honestly see how much this woman cares for people and her company and i will 100 percent tell everyone i know this story, because you just dont see this type of customer service anymore in today's world. Thank you Mam, you are full of class and it was so greatly...