Sonic Drive-In — Restaurant in Town of New Windsor

Sonic is cool with great food,BUT the most satisfying part of my visit at this particular sonic is my husband an I stopped at this particular sonic because we were lost, an decided to eat an regroup,this is what filled me up at sonic,the people had smiles in the voice,you could hear it ,the smile was heard through the intercom, i did not see the professionals face but her voice told me she was smiling,the young professional apologized, to us for us waiting what she thought was a long time,which actually wasn't long at all to us we needed the time to gather our aarp bearing, then to top of that professionalism ,another young professional with a name on his very neat an polished attire arrived with a smile and a apology for making us wait ,first of all we did not wait long, LOL, where were we going we were lost..we are aarp members an still use the term lol..that visit at sonic was filled with professionalism,courtesy an A+ quality service the food is always great,but the kindness filled us to the being an you know what it was genuine kindness from the heart just plain old qenuine good kindness, Thank you Mr. Nick for that smile,we so needed that ,5 star quality,and thank you to the professoonal whom face i did not see at all but felt the kindness come through,they,really got it right,you don't see that much anymore,we should,but we dont,,Kudos to sonic an all the professionals there ..thanks for the..SuperSonic Kindness..in my best Arnold Schwarzenegger impersonation..".I'll Be Back" P.s. that breakfast ciabatt breakfast sandwich is awesome,and the bread was...

The quality of the food at my location, New Windsor, NY, is extremely inconsistent.

The premium chicken sandwich was so hard around the edge that 2 inch diameter in the center was barely edible.

I gave it another chance, but this time, it was so dark that I mistook it for my hamburger and put ketchup on it... Yuck!

I tried the tots several times. The first time, they were cold, and the second time, I almost broke a tooth they were so hard.

I also gave the fried mozzarella a second chance because the first time, they were leaking oil everywhere.

The second time, they were barely room temperature and not melted at all. Plus, they didn't give me my marinara sauce.

The $1.99 chicken sandwiches were perfect, so I reordered them. This time, they were both cold.

Same thing with the chicken tenders. The first time, they were amazing, so I decided to get them again... buy one entre get one free.

I could hardly finish the first order because they were hard and cold. Once again, I didn't get the dipping sauce I ordered.

The bottom line here is I've lost my taste for anything Sonic, which is a shame because when it's good, it's on point, but I've grown weary of playing...

I was extremely excited when sonic came to Newburgh many years ago. Prior, I would drive far just for the experience. This particular branch is just horrid.

Every time I go, which is lately less frequent because of the issues, the wait is always insanely long. We never order anything out of the ordinary. After the long wait, it’s 50/50 that the food is hot after waiting that long.

The employees seem void of any happiness or willingness to do the work. The voices over the speaker are just sad and depressing, and the speaker system seems insanely flawed and broken. This isn’t an attack on the employees as it’s clear better management and better working conditions would surely increase their moral.

However, when the food does arrive and it is nice and hot, the food is amazing. It has the potential to be some of the best fast food in the area if it wasn’t held back by poor customer service.

Fast food is expensive anymore and has become more of an experience. That experience for most of these places is insanely lacking. Any competition that desires to enter our local market would likely end these run down and tired...