David's 716 Bar & Grill — Restaurant in Town of Niagara

I called David's Steak Hoagy, April 08, 2021, to order a tray of pizza with pepperoni and fifty wings for pick-up. The employee on the phone quoted it would be $50.89 before tax. When I arrived to pick-up the order the price was rung up at $56.39 before tax. I inquired about the $5.50 overage discrepancy and was advised the prices had gone up. I initially accepted this but asked for my receipt and grabbed one (1) of the several paper menus available on the counter top for comparison before returning to my vehicle.

The readily available paper menu for the customers stated the same price ($50.89) as qouted by the employee over the phone when the order was placed. I proceeded back in to show the employee on the register the discrepancy. He said, the employee taking the order mistakenly quoted the old price that the new price was posted on the board above the counter. I pointed out the paper menus posted on the counter reflect the same price ($50.89) as was quoted to me over the phone when I made my order. He said, the paper menus are old and the new menus hadn't arrived yet and showed me where the paper menus said the prices are subject to change. I asked, so I called in the order, was told by an employee it was $50.89, the paper menus show $50.89 but I'm expected to know and pay the price on the board posted above the counter? Is it that you're right or is the customer in this circumstance? He said, what do you want the difference back? I asked, wouldn't it be the right thing to do? I can always take my business elsewhere. He then stopped an employee and asked did you take his order? Did you tell him the price was $50.89? The employee acknowledged, yes, that's what the menu in back stated. He then verbally reprimanded the employee at the front counter in front of customers that everyone was told the prices had gone up. It was only after this that he agreed to refund the difference to me. This was a terrible reflection on David's Steak Hoagy and I can only hope they'll learn and make the necessary changes instead of scolding their employee(s) because they (David's) neglected to even do a pen and ink change on the paper menus in...

Would be a perfect score except the music was too loud to really hear each other well in the dining room. Food was beyond even my expectations in all ways: was hot, delicious and unexpectedly tasty - like DON’T MISS THIS PLACE! Part of me wants to talk about how it was laid out with a restaurant and apparently there’s a bar somewhere and the restrooms were clean and it was a family type place! There were 4 groups of people at 5:30 on a Thursday (2 groups had over 9 people) but I really felt we had space and WILL BE BACK. First off the Buffalo Cauliflower - so GOOD and that ranch coated the breading perfectly when I dipped but I ate a number just to feel the Buffalo kick! Not at all sloppy as I’d expected but perfectly cooked and oh YES not too hot - just the right kick and the cauliflower wasn’t mushy - HAS TO BE TASTED for real! And the Meatball Hoagie is the best in the area - not too much sauce and just the right amount of mozz! Tasty meat and tasty sauce with fresh bun made for a masterpiece I’ll be returning for again and again and OH YEAH THEY DO TAKE OUT! My daughters office had ordered from David’s which was why she wanted to try the cauliflower! I’m just tripping that I’ve finally found a place to eat in Niagara Falls that isn’t a waste of my money. I mean not all the nachos but every bite of the HOAGIE and every tiny bit of the cauliflower that couldn’t be consumed came home and won’t get a chance to die in the frig! Can hardly wait to see what their brisket sandwiches are like - which won’t be too faroff in my future!!! Almost forgot that the wait staff was a darling - no fuss about my asking for stuff on the side, did not keep interrupting us as has happened at other places - that young lady should be cloned for every Niagara...

We decided to try this place out. Menu online looked very appetizing. We were horribly let down. Our food was overcooked and the atmosphere gave us headaches. I mean I get that a bar n grill have some form of laughter and excitement at the bar, but as echoing as this place was I felt like I was eating in a children's trampoline park. Proof in point, a server (lovely gal and the highlight of the exp) could barely hear us and made a couple mistakes with our order... completely forgiven. (IF THE SERVER CANNOT HEAR THE GUESTS ITS TOO LOUD). As I said the food was 3rd rate. Wife ordered the zesty chicken sandwich. It was an overcooked chicken pattie with cheese and a ton of pickles. My 11 year old could congur up a more creative dish. Against my better judgement (because almost all bars suck at cooking Italian) I decided to try the chicken parm. Shouldve gone with door #2. Like with my wifes cutlet, it was overcooked, and Im guessing the sauce was just redpack canned sauce? No seasoning, nothing for flavor...canned pasta would have had more flavor. I mean I get that your primary customer base is going to half crocked on booze and more interested on watching sports, but I've been in hillbilly bars with better food and atmosphere. Lastly, this place needs to control the smoking. We were seated at a booth nearby the doors and the bar patrons were stepping out for their 'fixes' right in front of the doors and wafting smoke (both tobacco and Marijuana). We figure we'll give it 6 months to a year and try again. Maybe their ownership will take these insights to heart and we'll have a nicer experience. Oh and you should let your bartender know that wine is suppose to be served chill not warm. Best...