5 De Mayo Mexican Restaurant — Restaurant in Town of North Hempstead

This place was recommended by Open Table when I did a search of restaurants that were nearby with available seating. Due to the current situation, establishments have a certain capacity for dining in so i was very happy to see there were available time slots in the late evening on a Friday night.

I confirmed my reservation and arrived on time. When I walked in, I could see it was a somewhat busy Friday night considering there was limited seating capacity. There was only one employee behind the bar who saw me enter. I did not see anyone else initially. He asked me if I wanted to order something to go but I stated I had a reservation and wanted to eat in. I was told to wait a moment.

I was given a seat by the bar entrance which was fine. The other alternative was a lone table in the middle of the dining area. The tables were set up in a way where the middle area of the dining room was mostly empty and all seating was against the walls for distancing.

** All employees were wearing masks

Two employees came to my table to take my order. One took the food order and the other asked if I wanted a drink. For my appetizer I asked for the Chorizo toreado and for the entree I order the pork chops. For my beverage i Just wanted a soda. Minutes later one of the employees informs me that they had no more pork chop without any apology at all. As an alternative I opted for the the bandeja azteca.

It was quite some time that passed and I still did not get my beverage. Luckily I had water at the table. Later on a female server asked me if I wanted anything to drink. I told her I was waiting for the soda I ordered before. One of the servers brought a soda while I was eating my appetizer and apologized.

As I was finishing up my appetizer, an entree of carne asada was brought to my table but was not the one I ordered. I was confused for a moment and they realized they made an error. They told me to wait a moment and brought the dish back into the kitchen. They eventually brought out the correct dish.

The employees were good about checking on me from time to time. More so after some of the mistakes were made. At one point a gentleman dressed different than the servers also checked and asked if everything was all right. He may have been a manager or owner but I am not sure as he never introduced himself.

The food was very delicious. The chorizo appetizer was very savory and hit the spot. The main entree consisted of steak as the protein and I was cooked nicely. I asked for rare but the receipt said medium rare. The meat was seasoned very well. I would definitely order those again if it were on the menu.

I paid my bill and my two original servers wished me a good night. When I checked my Open Table app to give the review, the status of the reservation stated it was CANCELED. I refreshed the app Just In case it was a glitch as this has never happened before with any previous reservation. It still said the reservation was canceled. At this time of night the restaurant had already closed for the evening and I figured I could clear it up the next day.

I then get an email from Open Table basically saying I was a NO-SHOW for my reservation which explains why my status was CANCELED online. The restaurant marked me as a no-show yet I was never contacted by anyone at the restaurant at any point regarding my reservation. Since I got seated I thought I was properly checked in. There was a form to fill out online if I felt my no show status was an error. I had to basically prove I actually ate there. Luckily I had a photo of the actual bill (I paid in cash so there was no electronic or paper receipt) which I provided the ID number of the transaction and I listed the food I ordered.

Open Table sent me another email later on saying they had worked with the restaurant to correct the records. This had never happened to me before and was a new experience to...

Maricahis never showed up even when we call ahead to make sure there was going to be a group of Marichis, that's why I brought my mom and the Marichis was nowhere to be found.

DO NOT order Margaritas besides they are over priced they are full of ice and cheap tequila. A little girl with no experience in serving was our waitress.

The bathroom doesn't have paper towels but have an OLD hand dryer that you have to stay there 10 min to dry your hands (Terrible).

On top that is over priced the owner is not professional at all. I was there with my wife, mom, daughter 2 yrs, and my other daughter 9 years, (1/19/2020) they added 25% GRATUITY TO THE BILL. I ASKED TO REMOVE IT and said that I will give tips on my own whatever I thought it was appropriated after all it is suppose to be OPTIONAL, and the owner started telling me that i was a CHEAP person, ask me if I got a bad service and why I wouldn't tip, I told him that I will tip but I wanted to be up to me, he REFUSED TO TAKE IT OFF.

I gave 15 % tip to a bill that was $182.34, that's including taxes and 3 margaritas . I gave $25. He added to the bill almost $45.00.

This is crazy, the owner was yelling at me saying that he can do whatever he wants in his restaurant (Because he added automatically to a party of 5). Accused me of racist (which I don't know where this come from since I am Latino too and so is all my family).

It was a terrible scene for me, my family, the guest that were there, and everyone.

I am a big believer in: If you don't have anything good to say don't say anything, or at least say it in a nice way, but there is no nice way to say this.

If you go to this restaurant please check and double check your bill, but I think there are many others options to Mexican food. Will never...

I actually learned about this place from Groupon, despite the fact that I pass here somewhat regularly. If you're not paying attention, it can easily be overlooked.

So we made reservations for a party of five plus a baby for 5:30 on a Sunday evening. When we arrived, we were pleasantly greeted at the door, then led to our table.

We were promptly greeted by our waiter, provided with water, and our drink order was taken and drinks were delivered fairly quick. The sangria was very good, as were the margaritas. We were told about specials and our food order was taken, during which time, the owner came over to say hi.

We ordered the appetizer sampler which came out right away and was tasty and enough for 4 people. For entrees, we ordered 3 different steak dinners, a mixed fajita platter, and a burrito. Everyone loved their plates as well as each other's, as everyone was tasting everything and the portions are more than enough to satisfy even the hungriest appetite, and we still had food to take home. Prices are reasonable and represent a good value in light of the portions provided.

The waiter was great. Very friendly, attentive, and responsive. The rest of the staff were all pleasant and there was a live mariachi band playing.

We will most definitely be coming back and recommending this place...