Layers Bakeshop — Restaurant in Town of North Hempstead

Wow has this place gone downhill since it opened! Over time I've noticed the staff aren't friendly as they used to be and their prices have dramatically increased in person and on the app.

1. I ordered 6 cupcakes in person on June 27, and originally I wanted 4 but they didn't have box holders for 4 so I opted for 6. Before they used to have box holders for 2,4, and 6. I didn't realize until I came home that the box they gave me says "celebrating mothers" really?!?!? You can't change out the boxes to reflect the current season and have to resort to old boxes you can't get rid of?? I was taking these in for an office celebration and now I'm going to be mocked at for bringing in a mothers day celebration box at the end of june. so much for value of price! Again I didn't notice the writing in store otherwise I would've gone with 3, 2-box holders (inconvenient as well but at least its not going to make me a laughingstock). I included pics of my receipt, the 6 box holder with the mothers day message and my phone background which shows the exact date for proof. I didn't notice it because the man working behind the counter placed this pink box inside their blue carrier bag while packing it behind the counter and i left the store with the blue bag not the box alone.
2. They've increased the prices dramatically. Before they were around $3 flat including tax for a cupcake, now they're running around $3.50 without tax. A small price increase sure, but you're not getting what you paid for. They've decreased the actual cake size and increased the top cream so it looks full but at least 3/4 is just top cream (see pic for yourself). It wasn't like this before. It was full of the actual cake and minimal cream topping before.
3. They used to have a buy 1 get 1 free cupcakes, and sundaes offer on uber eats app. The deal was that you would get 2 for the price of 1 give or take a few change. Now they've increased that price as well so even though it says buy 1 get 1 free, you're basically getting 2 cupcakes for the price of 2. There's nothing free about the second cupcake so I don't even know why they're stating it like buy one get one free other than to seem lucrative. very shady!
4. The staff is very short and not as nice as they used to be. They always seem like you're bothering them and not really interested in doing their job, almost like they're doing you a favor.

All in all it's not worth it anymore, sure the flavor is still pretty good but overall I'd find another alternative for your baked goods! The owner replying to the messages on here comments on every review with a "fake review", but how many bad reviews does it take for the owner to realize the problem is with the actual shop and not...

(Revising review - changing from 3 to 2 stars). The cake was average at best. Certainly not worth $400. Some of the decor was also sloppy on the cake after further inspection. I strongly suggest that you go to “The Cake Don,” out in Huntington. They’ve done celebrities and high profile athletes !

If you insist on using this bakery, I encourage you to ask for pictures of finished product before you go pick it up !

The cake was so average, our guests didn’t touch it ! Instead they ate the dessert offered by the venue lol.

I’m writing this review as a warning to future customers who decide to make a custom cake. The adverse reviews on custom cakes are quite accurate.

Let me start off by saying, I’ve once ordered their brownies (from a different location but assuming they all taste the same), and had a wonderful experience. The brownies were fantastic, hence I have 3 stars on the food.

This experience led me to relying on them to make a custom cake for my nephew’s lohri party. With clear concurrence and instructions sent through text, the lead baker failed to exclude details on the cake that he had originally told me were the reason for why the cake would cost what it costs. Now I can appreciate the misunderstanding and after some discourse and haggling through TEXT (for some reason this guy doesn’t speak to people on the phone), he finally took some sort of ownership for misunderstanding the order requirements. However, I find it baffling he did not make accommodations afterwards.

Further, his staff was nearly about to hand me a 2 tier cake (for approx 70 people), without a box !!! When I expressed this to the staff he said, that’s just how the cake comes it’s too big. I had to raise my voice and use profanity just to get through his head at how ridiculous it would be for me to carry a big cake exposed in my car.

The employee took so long to box up the cake because I guess he hasn’t been well trained or prepared for such circumstances by his management. It took so long that 2 UberEats drivers were growing impatient as their orders took long to get addressed. This is an awful start to a day that’s supposed to be celebrating my nephew.

God I hope the cake is good. I’ll update this review once I’ve...

I really wanted cupcakes. I craved cupcakes. So, like any rational adult with zero self-control, I ordered seven of them. When the box arrived, I immediately had concerns—it was suspiciously small and light.

Opening the box, I was greeted by the Ferrero Rocher cupcake, which, and I say this with love, looked like a fat turd on top of a cupcake, with corn? I was emotionally unprepared. The other cupcakes looked normal enough, so I soldiered on.

Key Lime Cupcake: I love key lime. So imagine my horror when I bit into what I can only describe as “muffin-shaped disappointment.” No tartness, no citrus zing—just sadness with a little green squiggle on top. 2/10.

Strawberry Cupcake: I was expecting sweet, fruity goodness. Instead, I bit in and tasted... cheese. CHEESE. The only thing strawberry about it was the pink sprinkle gaslighting me from the top. 1/10.

Ferrero Rocher Cupcake: Aside from its unfortunate resemblance to a fecal fiasco, it was actually the best one. But there was so much frosting—three parts frosting to one part cupcake. At one point, I felt like I was just eating a spoonful of butter. 6/10.

Red Velvet Cupcake: It was fine. Boring. The frosting was nice until I realized it, too, tasted aggressively like cheese. Are we in a bakery or a charcuterie board? 5/10.

Biscoff Cupcake: Shockingly, this one actually tasted like what it was supposed to. Unfortunately, it was so sweet I could hear my dentist sobbing in the distance. Plus, the cake itself was Sahara-level dry. 3/10.

And then… there was the Lite Coffee Cupcake. This thing ruined my night. The cake was fine, but the frosting? Imagine licking the bottom of a Dunkin’ Donuts trash can after a long day. Burnt, bitter, and somehow haunting. It had an aftertaste that followed me like a ghost. 0/10.

Overall, my excitement was high, but my spirit is now broken. The cake itself was mostly okay, but the decorators need an intervention—less frosting, more flavor, and for the love of all things holy, stop making frosting taste...