Varsity Auto Group — Local services in Town of Hempstead

We had a truly positive car-buying experience with Chris and his team at Varsity Auto Group. From the beginning, Chris was honest and transparent, which is something very rare in the car market, especially in Long Island and New York. Francisco and Joel were extremely helpful, patient and proactive throughout the process, and with Glennys, they guided us through each step. What stood out the most was the clarity with pricing. The price listed online was what we paid—no hidden fees, no last-minute surprises!. Chris clearly explained the standard costs upfront (dealer fee, administrative payments, optional warranties, taxes, etc.), so we knew exactly what to expect. This was a refreshing experience compared to other dealerships in the area, where it’s unfortunately common to face hidden charges and inflated numbers once you sit down to sign paperwork. At Varsity Auto Group, the process was straightforward and stress-free. It’s a safe, trustworthy place where you can feel confident that you’re being treated fairly. We’re very happy with our purchase, I highly recommend Varsity Auto Group to anyone looking for an honest and...

I recently had the pleasure of purchasing my new BMW at Varsity Auto Group, and I must say, the experience was outstanding. From the moment I walked in, I was greeted warmly by my sales guy Chris Neo he was knowledgeable and friendly. Chris took time with me even when anxiety set in. The staff provided expert advice when it was necessary. What impressed me the most was the transparency and honesty exhibited throughout the process. The team at Varsity Auto Group kept me informed every step of the way, explaining everything in detail and providing fair pricing options. Not only did they complete the transaction promptly, but they also went above and beyond by advocating for the best rates. This included top-notch maintenance to ensure the longevity of my vehicle. I highly recommend Varsity Auto Group to anyone in need of reliable and trustworthy sales team. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty. I must give the biggest thanks to Chris Neo, Glennys the finance manager, and Chris,...

If I could give zero stars, I would. This dealership has been a nightmare from start to finish. I asked before purchasing a vehicle for my mother to check the if the brakes were in good condition as they looked very rough — they assured me they were perfect. Not even a week later my mom was complaining about choppy breaking, so I took it to the Mercedes dealership. They had confirmed exactly what I suspected: the rotors are shot and are covered in heat spots. They need to be replaced. So either this dealer flat-out lied, or they didn’t even inspect the car. Either way, it's unacceptable.

I’ve contacted them multiple times trying to get this resolved. Every single time, I got a different person, and every single time, the story changed. No one had any idea what was going on. It’s like dealing with a circus — one where every act is more clueless than the last.

The lack of communication, professionalism, and basic accountability is staggering. Once they get your money, you're on your own.

Do NOT trust this place. I wouldn’t recommend...