Chipotle Mexican Grill — Restaurant in Town of North Hempstead

I’ve never seen a place to eat worsted than this NHP 530 Jericho Turnpike location on 2/29/24 9 PM. My 3 kids are Chipotle lovers. I’ve asked my 12 year old daughter what she wants to eat and she said chipotle. My wife, daughter and I entered and start ordering. I was first and asked for beef Barbacoa and there wasn’t enough and said no more, then I ordered chicken tacos and asked for lettuce and they said no more lettuce so reply I could wait for it their response was we don’t have any in the restaurant. Daughter then ordered and her surprise not enough sour cream and lettuce also. Wife turn and. At register my daughter ask for nacho chips and said no more. Wife and daughter ask for two fountain drinks and I ordered a Coke glass soda and they said we don’t have Coca Cola glass bottles and I chose there last sprite in the refrigerator. While I was paying my wife and daughter comes to the front and said there’s no more Coca Cola in the fountain machines and there’s no other sodas coming out. The lady said we are out of all fountain sodas. I replied why didn’t you say that before before charging us. I asked we could wait while eating to fill with the soda syrup she said there’s none in the store. I replied I can’t believe that’s there’s no lettuce, barbacoa, sour cream, fountain soda, and nacho chips in the restaurant. She rolls her eyes and says that’s what I said and the other seven other workers liked that response, while people in the kitchen are conversing and laughing about what ever they were talking about. I just sat down and noticed the garbage filled beyond the top and a mess around it. Then my daughter said there’s no more napkins so now I have to face the crew again. I’ve asked for napkins and they replied they’re in the napkin holder and replied none and they gave me five sheets of napkins and I asked for a few more the lady was nasty yells don’t give him anymore I told the lady please and still they didn’t budge. I reported the garbage and they shrugged their shoulders. My wife asked to speak to the manager and the lady that rolled her eyes, shrugged her shoulders, had rude replies said yes that’s me with an evil grin. We said what type of place you managing, she turn around and went to her crew. Never again stepping into 530 Jericho Turnpike Chipotle again. Now my daughter yesterday ask to go to get quesadilla and she actually said not Chipotle and ask for the new spot to go to initials T.D. Guess her brand loyalty has changed since what she witnessed.The manager of that location needs to get fired and that staff retrained. Whoever is interviewing those managers and staff members for that location has done a very poor job In selecting those employees that...

Literal circus.

I always come out of my way to this Chipotle as the New Hyde Park one has let me down in terms of food, many times beyond reason, although service is typically above average there.

I order a bowl and having ordered it hundreds of times, I see that there's a significantly less than the usual scoop. I say so, but apparently it's not, so I just get double, fine whatever. Going down the line the employee starts skimping out on everything, I'm not sure if out of retribution or what. Forget scoops, I'm getting spoonfuls here. This is on top of them being out of beans and messing up by adding something I didn't want. I'm thoroughly dissatisfied already being wronged on a few counts here. But I have it closed up and I hear "pull your mask up" from the cashier who was further down and I didn't get to yet. My mask was covering all three holes of my face. I tell her it's up and tug on it still to show her, she says it's not, and that conversation ends in a stalemate as it definitely was. I continue on to her and present my free guac card that I received from my LAST dissatisfied visit. She goes onto grab my card, but I suggest that she not as covid is clearly a major concern to her. She erupts and says she won't serve me (x3) as she pushes my bag away and walks off to do something else as if I don't exist. With the room perplexed, a kind young lady comes to help me checkout although any normal person would've walked off at a quarter of what I experienced.

Chipotle just does not reach even the bare minimum nowadays, and the bar is on the...

Title: Inconsistent Experience at Chipotle - Needs Improvement in Staff Training and Management

I've had varying experiences at this Chipotle location, with some visits being pleasant and others leaving much to be desired. The restaurant's popularity among working professionals often results in overcrowding, which can be overwhelming. Unfortunately, this also leads to a lack of manners among some patrons, with frequent use of profanity, making it feel more like a school cafeteria than a restaurant.

My main concern, however, is the inconsistent service and lack of attention to detail among the staff. On multiple occasions, ingredients have been missed or forgotten if you don't carefully monitor the preparation of your bowl. It's essential for the staff to follow the protocol and double-check orders before serving.

While the location itself is nice and clean, it's clear that this franchise needs to focus on training new workers and emphasizing the importance of customer service, attention to detail, and basic manners. The absence of visible management or supervisors during busy periods exacerbates the issues.

To improve, I recommend:

Enhanced staff training on customer service, ingredient preparation, and order accuracy. Increased management presence during peak hours to oversee operations and address issues promptly. Emphasis on maintaining a respectful and welcoming environment for all patrons.

Until then, I'll remain cautious when visiting this location, hoping for a more consistent and...