Nova Asian Bistro — Restaurant in Town of North Hempstead

Never ever in my life will I EVER eat here again!!! I went here to eat for all you can eat on Saturday February 24 at around 7pm … we were seated rather quickly by a women we think was a a manager or owner but we as also acting as a hostess…she was tall, with short dark hair, wearing a soft pink Chanel Knock off outfit that had a Diamond heart necklace on.. we ordered food and most of the stuff was great however a few dishes had sesame seeds so unfortunately being I’m allergic to sesame seeds i couldn’t eat them and had to reorder without sesame seeds. But a couple other dishes came with sesame seeds that in my experience never had sesame seeds like my teriyaki shrimp and we also ordered the teriyaki chicken. But couldn’t eat it. Also the tuna … what’s the deal with that? Tuna TarTare that was weird …. It was mashed. Anyway, As we started to finish up we asked the same woman who seated us to woman to take away our food as she had been clearing plates here and there and she literally took the plate out of my hand and started SCREAMING at me “NO, YOU FINISH YOUR FOOD” ….. “YOU EAT THAT RIGHT NOW” ….. i couldn’t believe what was going on at the moment. Here we are about to spend about $100 at an establishment that we’re visiting for the first time that we heard great things about and we’re being treated this way. The funny thing is most of the plates were on my side but they weren’t even mine … hmmmm here I am , the only black person in the entire restaurant being spoken to like a dog. IT WAS BY FAR THE MOST HUMILIATING EXPERIENCE IVE EVER HAD IN ALL OF NY 44 YEARS ON THIS EARTH.

I WILL NEVER EVER IN MY LIFE SPEND ANOTHER DOLLAR HERE!! The owner Peter was very apologetic and did try to smooth things over but the damage was done. He took off two sodas from the bill and offered us to take the food home but our appetites were...

I am writing this review because I am honestly disappointed with this place and the rude communication from their employees. On two occasions, my boyfriend and I had tried to go on a dinner date here. I figured this would be cute because his nickname is "Nova".

On the first occasion, we got there at 9:05 and they told us they stopped taking seating at 9:00PM and refused to seat us. Understandable. So next time, we decided to plan ahead and call to make reservations and get there on time.

My boyfriend called and spoke to a woman, she said they do not take reservations for 2 people and the last seating is at 9:00PM. My boyfriend and I arrived again, another week at 8:00PM. A whole hour before they stop seating.

The lady had us standing there for 10 mins wasting our time, just to rudely say to us that they are not taking anymore seating. Not only was her tone very rude and disrespectful, we told her that my boyfriend had spoken to her earlier and she said we can come at 8:00PM.

After we told her, she said in a disgusting manner "you should have made reservations then" AFTER the fact that she already told us we cannot make reservations because it was only two people.

She also said sarcastically "if you want to wait an hour and a half then go ahead" and threw her hand at us to dismiss us.

This place needs to do better with their staff and how they communicate with people, and how they run their restaurant. Disappointing that we came twice, even an hour before seating ends and she rudely dismisses us as if she did not tell us another story on the phone.

Would not recommend, and my friends who dine here will no longer come here. It's one thing to be a busy restaurant, but its another thing to be absolutely rude and...

Our normal sushi place does not deliver to my area. We decided to order from Nova. We have been there many times but stopped going after having to wait an extremely long time to get our food-- even when we went during off-peak hours and could visibly see it was not crowded. Also, the staff always forgot most of our order or got it wrong, often both (this is the only way these guys are overachievers). One day we decided to have the food delivered instead of dining in. Much to our shock, the food came like lightning. And it was DELICIOUS. The only issue was the cost, given we had found an all-you-can eat buffet that is so insanely good and so cheap, I still can't believe it's real. We just couldn't get there tonight and they don't deliver to our address-- so we thought we would try Nova again. It's been at least a year since we ordered. I am hating myself right now for this decision. Something changed. The food looked fresh but tasted disgusting. My 8 year old son was crying in disappointment. I ate it as a punishment for making this choice and it's only been an hour and I'm not feeling well. My stomach is in knots and I think I'm going to throw up. I swear they changed EVERY recipe. We got non-sushi items. Sesame chicken, beef fried rice, shrimp and brocolli, spring rolls, beef short rib. Just tasted rancid is all I can say; and the only thing we ended up eating tonight is the 140 dollar bill. I hate myself in this moment as much as I hate the food. If I never hear of this place for the rest and in my next seven lives (is reincarnationis real)-- it will be too soon. I would not eat this food again for free, not even if they paid me. I mean, maybe for a million dollars, but it would need to...