Slice N Stack Spencerport, NY — Restaurant in Town of Ogden

So, I cannot speak to the quality of the food since I never got a chance to enjoy my meal. My husband and I were waiting next door while our daughter has a music lesson when my husband put in an order through Slice N Stick’s web portal. My husband received multiple forms of confirmation that our order had been received and was in process. As a courtesy, the restaurant will supposedly deliver your food to your table at the brewery. This was placed at 7:27 p.m. At 8:15 p.m., now with a tired kid in tow and kids at home waiting for us for some late night grub, I asked my husband to look into the status of the order. It said it was still processing. We checked our checking and saw the money had been processed for the order out of our account. We waited about 10 more minutes until I ran out of patience. The staff at the brewery was helpful and offered to call. We all walked over together to see what was going on. Lights were on but the door was locked. We could see the owner through the window. She knocked and called twice with no response. So, I started knocking as well. The owner looked up and made eye contact with me before whipping his glance away as if he didn’t see me. I knocked louder. He finally came up and unlatched the door. We explained what happened and he was aloof with a flat affect. He did not acknowledge our frustration. He did not look at all apologetic for the hour we just wasted trying to support his new business. Instead, he placed the blame on his POS and said best he could do was refund us in 48 hours. Even told us he’d process the refund in the morning. Unhappy with my experience, I made a review on their Facebook page reflective of my account of said events. In the owner’s responses, he made comments that painted me as unreasonable, inaccurately lowered the amount of our check to seem as though I was hyperbolizing, and never once took accountability for his mishandling of an unnecessarily daunting experience. Wordage including, “I’m sorry you feel that way.” I was not abusive in my response but my disappointment was palpable. Then a third party, who coincidently has consistently and immediately jumped in on any social media post from anyone attempting to share a negative experience they’ve had with this establishment, chimed in to name-call and say I could probably stand to miss a meal anyway. I suspect that there is a tie there given this man’s passion for defending a new restaurant’s honor. If not, then it’s a bad look for an owner to see someone getting abused on their social media and not intervene. Then again, that’s the whole point of this review: The owner doesn’t care. Funny he had more time to block my husband’s Facebook account from interacting with the business (but strangely not mine… yet) than to make any prudent effort at all for customer acquisition...

I saw that they just opened the other day so was eager to try them out. Even more so when they have a patty melt on their menu, which is difficult to find good ones around here. I was dubious when it says it comes on "texas toast" instead of rye but went ahead with it.

I ordered it as is, no pink cook (I was more curious if they could nail it even though I prefer medium, since they offered it as a choice), along with a side of fries.

Fries: Pretty darn good if a little over-salted but would eat twice as many again.

Patty Melt, No Pink: A large slab of a burger on barely toasted thin white bread, with slightly under-cooked onions with a terrible cut job. The burger had a lot of pink in some sections, and was burnt on one side. Honestly pretty terrible. Would suggest cutting the onions much thinner (shoe-string), cooking longer. Take that slab of meat, make and cook two thin patties. Faster, juicier and less chance of burning them.

Texas toast: Don't grab some thin white bread slices and call it texas toast after it barely kissed a grill. Cut it thick, slab butter on each side and grill the completed sandwich on each side.

A disappointing first impression but I'm chalking it up to them needing to find their footing since they literally JUST opened (Maybe do a little quality control until you guys can cook a burger, har har). I'm sorry if the review was a little harsh but it was a harsh order right out the gate, and with how much everything costs these days $15 for a burnt/medium burger isn't money I want to waste. Still I prefer to support local so will order from here again after some time, and...

We have gone over this on fb publicly where I was shammed for their mistake…. Their GM ASHLEY stalked my personal fb making verbally abusive remarks to me and other had to jump in….

And I feel others should know since they are trying to have the fb post removed… 🤷‍♀️

1st time in, 80 minute wait (35 past promised time) Picked up drove home wrong food… called they said come back.. waited another 25 minutes and the gentleman (not the owner) apologized and made it right he was amazing along with the 3 training ladies!!

3rd order was a huge mistake in their sites part putting no cheese on a quesadilla… they attempted to do the right thing and correct it at pick up by asking if we actually wanted no cheese my husband called me to find out i said it should have cheddar… the “apparent GM” told the staff 3 times loudly to add cheese… sent back out brought home the added a second layer of crumbly blu…. NO CHEDDAR… it was so much crumbly it wasn’t edible….

By this time it was also cold and I was annoyed…

I made a fb review and was verbally attacked but the owner and his following… including said GM… very unprofessional unfortunately and from reading prior post here and fb it happens frequently…

Understand its new they rushed opening but your mistakes should be easily corrected as I had the amazing experience the first time and returned ordering the same item as it was GREAT the first time… wish it was a...