Tops Friendly Market — Local services in Town of Ogden

John gets 5 stars, Hannah gets 1 star. Tops is 1 minute from our home in Spencerport. That being said, we forgot an item to make our Sunday sauce with tomorrow. After searching the aisles my mom approached the service desk for help finding the item. Hannah (working at 6:30) “searched” for the item and said if she couldn’t find it then they were out of stock. Hannah searched for the item and came back empty handed with no resolution. My mom asked Hannah at the service desk if she could search for the item and Hannah said “my computer doesn’t let me do that”. So let me get this straight, I can see what Tops has available on my phone but your employees have no access to it? Seems to me they have some lazy people working for them. My mom then explained she could search on her phone herself and find the item if she had to. Being that it is COVID, I waited in the car and called the store per my moms request and Hannah told me the same thing. I asked to speak with a manager because I did not believe Hannah actually looked for the item. John the grocery manager came to the phone and asked what we were looking for. Long story short, John is FANTASTIC and so nice!!! He had me on hold maybe 30 seconds and then paged my mom to come to customer service to purchase the item. If it weren’t for John, Tops would have lost a...

This has been our main grocery store to shop at for over a decade. I can’t go here anymore, and will give the buffalo road tops one shot. Sale items are never in stock here. Also, they have expired, rancid, and moldy product on shelves. Today I almost bought shredded Sargento cheese that is on sale that expired in July. It was in the back of the racks. That goes to show you that for months the people stocking the shelves have no common sense to rotate the product. I use to fall victim to buying expired stuff here, but now look at dates. There is constantly products, meats, and dairy items expired. A day or two is understandable once in a while, but 4 months expired is unacceptable. I see stuff here weeks expired, but never that bad. I’ve also have bought meat here 2 days before expiration which has been rancid. Also, the dole salad they switched to is always disgusting. The fact that most of the time it’s a week before the lettuce expires and rancid meat before expiration makes me feel that at some points people responsible for stocking are leaving perishable items out for time periods that leads to spoilage. I’ll never be back after being a patron who kept trying despite failure every time I’ve shopped there the...

I only go here in absolute emergencies since it’s closest to me for single items. Produce is not good, everything is wickedly overpriced and their self checkout POS system is quite literally the worst I’ve ever experienced anywhere. Takes 20 seconds to register a product you’ve scanned and it always needs you to “place the item in the bag” which adds another 20 seconds for it to register. Paying with a card is impossible, because you can only choose “cash” or “check” like it’s 1925 and then you’re sent through the vicious cycle of pressing “all cards” 18,000 times until it thinks hard enough to accept your payment. I’d rather drive 20 minutes away to Wegmans, Walmart, ALDIs, anywhere else than go here. To top it all off, it asks if I’d like to leave a donation lol. To who? To myself for checking myself out and dealing with how terrible your store is? Where’s...