Coach Meeting House — Restaurant in Town of Oyster Bay

Hmmm, I would like to share my ordeal at the Coach meeting house in Oyster Bay. My gf and I were in the mood for an igloo style lunch, so we traveled to the coach meeting house. Upon arrival, we were greeted by a young man who advised us that our igloo was currently occupied. The young man offered us a spot at the bar in the meantime. My girlfriend and I sat at the bar and ordered one drink each. When our igloo became avaliable, the young man escorted us over. Prior to leaving the bar area, I asked the gentleman how would we cash out? Does the tab get carried over to the igloo, or would we have to cash out at the bar? The young man stated that the tab would be carried over to the igloo. The young man assured us that the tab would be combined, so i left a 20 dollar tip for the bartender and headed over to the igloo. My gf and I ordered food at the igloo, cashed out than left. About an hour later, while driving, I got a call from Julia about a declined credit card. When I reached my destination, I called Julia back to discuss the payment issue. Julia told me that the coach meeting house attempted to run my credit card twice to pay the bar tab. I was confused as to why they would run my credit card without my permission. I was shocked that they had my credit card info since i paid using the qr code as well as the toast payment service. Apparently, the bar tab wasn't applied to my food tab. It was separate, unbeknownst to me. The coach meeting house tried to pull my card from toast and run it, but it declined. Im not ok with that at all. When I tried to explain to Julia that it wasn't cool for them to run my card without my authorization as well as recommend an update system to aleviate future reacurrances, Julia condensently dismissed me. The Coach meeting house was my place to go to, but after tonight, I will not be returning. The fact that they thought that it was ok to secretly recharge my credit card without my authorization isn't ok. I tipped the staff more than half of my bill, so money wasn't an issue. The way that I was spoken to over the phone was rude and unprofessional. Customer service goes a long way. Julia was more concerned about running the same credit card that declined a third time instead of customer satisfaction....

My friend and I returned here after having stopped by for a brief visit two winters ago. Then, we sat in an empty restaurant at the bar, ordering a couple of burgers and beers. Now, the restaurant was jammed with women celebrating a baby shower, so we were shuffled off to one of the outdoor tents. The tent we occupied was hot and stuffy, even with the fan the "waiter" turned on for us. Unfortunately, also turned on was a music system playing the most grating musical compositions I'd ever heard. Our "waiter" pointed to a card on the table and instructed us to capture the symbol contained on it and place our order as it instructed. I did as requested only to find three or four items that would qualify for lunch (unless your preference is a liquid lunch, which expands the menu's choices exponentially). I ordered a hamburger (no place in the computer to direct its preferred cooking temperature) and my friend ordered chicken fingers. The burger came out medium rare and the chicken fingers were so overdone my friend was concerned he'd lose a tooth! We paid the bill as prompted by the computer and left, promising never to return. One other caution: the computer program is a voracious consumer of your private information. In addition to payment card details, it requires your phone number and email address. I also seem to recall, but cannot state with certainty, that it required my physical address. In any event, I heartily recommend you...

I went here for the first time last night. The ambiance was amazing. They had the outdoors decorated for Christmas, and they have outdoor tabletop fires with benches and the set up of the igloos was perfect. The set up of the igloos and all they had to offer inside made this a wonderful experience for me. The igloos were very warm, considering it was 30 degrees outside. Inside the igloo, they had chairs, couches, pillow, blankets, a plug in electric fireplace and a tv where you can play Christmas movies or just watch the Yule log or listen to music. You order the food from their app and the waiters and waitresses come in only to deliver your food and drinks. They had a great variety of drinks with hilarious names. The food was amazing. They had a great assortment of different types of food for everyone. I purchased a burger bowl, and it was delicious. I thought I had more than enough to take home, but it was so delicious, I ate the whole thing. My friends also had the same dish (as it was one of their favorites) and we all finished every bite. The cheesecake dessert was AMAZING. Overall between all of us getting one drink and all getting the same meal and one dessert that we shared, it came out to about $60 p/p which I think was very well worth it due to the ambiance and the service and the delicious food. You have a two hour window in the igloo and it was the perfect amount of time. I can’t wait to go back. I...