Great Wall Kitchen — Restaurant in Town of Oyster Bay

Honestly i’ve never been so appalled. The girl told me 50 minutes for delivery (we live right up the block) the food didn’t show up for 2 hours after 2 phone calls and the second phone call the girl said the driver was on his way. 25 minutes later it still never showed. So she lied. Told me to come pick it the food up 3 times during the 3 separate phone calls (including the first one) I explained to her 3 times i couldn’t leave that I have a newborn which is why I would wait for the 50 minute delivery. It turned into two hours. When the driver showed up and we opened the food the soups were cold and so was the combination platter. We ordered from here at least once a week and supported them after the cars going into the store multiple times, but now I will never order from them again after this experience. Don’t take orders if you cannot fulfill them within the time frame given, I would have ordered somewhere else if the girl was honest with me the first time and they wouldn’t have lost my business. They also forgot my homemade duck sauce I was...

They do not beleive in consistancy every single time i have ordered from this place the food tastes different and the amount of food in containers is always different and unless you ask them they dont even fill container's. I have been ordering from them for years hoping they will change for the better because all the other chinese places in the area are horrible. So tonight I decided to give them yet another chance and not only are the containers only half full but they didnt get the order right which is strange if you ask me because they already know its me when i call and my order is always exactly the same plus or minus a soda. I have had enough paying for over priced nonsence. I really hope to find a chinese take out place that can follow the basics of a...

I've ordered from them several times in the past. Haven't ordered in at least a year, tried them again tonight but it's the same old story, almost a 2 hour wait time after ordering online because they are busy. I understand being busy, I come from a restaurant background, but waiting almost 2 hours for food is a bit excessive. In this day and age of Uber eats and Door Dash you need to be efficient and competitive if you're offering an online platform for delivery. Nice people and good food, just a very...