Kumo Sushi — Restaurant in Town of Oyster Bay

Sushi good. my experience fresh fish. yummy avo. my complaint: DISHONEST PROMOTIONS. DUMB STAFF. I had been around when Kumo opened many years ago as i live across the street. Always happy with the food which is not the least expensive but not the most expensive either. About 5 years ago, i get a postcard in the mail for 10% off. i go there often and one day I go in for a takeout lunch $11.50 and realize i forgot the postcard. for $1.50 the cashier refuses to give me the discount...so i got annoyed and didnt go back there for 4-5 years. My grown son tells me he LOVES their sushi, so after all these years i eat there again and do a take out a month or so ago. (I eat sushi somewhere at LEAST one time every week). SO now, January 2016, i decide to pick up sushi and i have about 15 restaurants to choose from...i get a Kumo menu and I see 20% off your first online order...so i decide to order online. it reads bring any coupons etc to restaurant . so, i go to pick up order and GUESS WHAT!!!!! Again they dont want to honor the offer...some literally unintelligible gibberish about points and new systems and can't do it! OMG! It's only a $50 order! $10 for me or them...is it worth pissing off a customer???? I had finally decided to go back after 5 YEARS and I get this same BS?! I spoke to the manager who frankly just wanted me away from the register so he gave me the discount after 3 minutes of arguing. I asked WHEN i could come see the owner and was told "I don't know when the owner will be in" C'mon... you REALLY want to have ILL WILL from a local person? That's it for KUMO AGAIN! So go here if u want decent sushi in a crowded noisy restaurant and... If you want to be treated poorly by staff, come here too. I am a marketing person I helped them with signage, advertising suggestions, donation guideline suggestions, competitive info when they first opened... but unfortunately, never told them that the customer deserves to be treated nicely. i read a few other reviews and see a common thread of rudeness and stupidity when it comes to the customer so they saying "the yellowtail (fish) STINKS from the head" is probably true. They wont see me and i will encourage my friends not to go too (my friend just had a dinner there for 40 people! not again). shame on you Kumo. If you advertise a discount, YOU...

I’ve been going to Komo Sushi since they opened and always liked to food. Lately, we have noticed a very bad crowd in there drinking heavily, getting loud and dropping F bombs everywhere. The last time I was there with my family they were making all kinds of noise. I politely asked them to tone it down, this is when the father and son assaulted me. They cornered me, told me they were going to kill me and my family, also poke out my wife’s eyes all in front of my daughter. We asked the people at counter to call the police and they said no we are taking orders. We were told by the owner that these animals fight with other patrons all the time but since they spend a lot of money so it’s alright. Of course the Police came and watched the video and since I ducked the punch they would not make an arrest. The owners of Komo Sushi knowingly and willfully put revenues above the safety of anyone else in the restaurant. I suggest that no body that reads this review ever go to Kumo Sushi, they will...

My recent visit to Kumo Sushi with a couple of friends left a very sour taste in our mouths, and not just because of the food. From the moment we sat down, the staff seemed intent on turning over tables as quickly as possible. We all felt rushed through our meal, which made for a very unenjoyable dining experience. To make matters worse, after we ordered dessert, the plates arrived with a live bug crawling across one of them. We immediately alerted our server to this disgusting discovery. Instead of a sincere apology, she offered a bizarre excuse about the bug possibly coming in a box due to their numerous suppliers. This explanation was not only unconvincing but also incredibly off-putting to all of us. Finding a bug on our food is simply unacceptable, and the dismissive response from the server only compounded our disappointment. Needless to say, none of us will be returning to Kumo Sushi and would advise others to proceed...