Island Rock — Local services in Town of Oyster Bay

We wanted to sign up my kids for rocking climbing classes. I called three weeks ago on a Friday and was told the person in charge of the program was not there. I asked if I can visit the place on Sunday and sign up at the same time and was told yes. Got there on Sunday and the staff we met at front counter first said she will ask her manager to speak with me about the program, however after she came back from the office, she said her manager didn't know about it and the person in charge was not there. I asked for a tour of the place, and at the end I was told to email the program director for more questions and to sign up. I emailed the program director after we left the place on Sunday. On Monday, I called but was only to able to leave a message for the program director to call me back. Tues I still didn't get a call back and class was on Tues night. I called again to leave a message to have her call me back. A few days later I still didn't get a call back. Thurs I called again and she was there so I finally get to talk to her and have my questions answered. She confirmed she got my email and tried calling me back but it was a missed call (I checked my phone history and there was no missed call from anyone, and she confirmed my phone number.) I told her I'll call back the next day, Fri, to sign up and she said she will be there after 5pm. I asked what's the best way to reach her, she said call. I called Fri around 530pm and left a message for her that I want to sign up my boys. It's been 2 full weeks I still haven't heard back. This does not sound like we are welcomed at all. And I can't imagine signing my boys up for classes and you can't even talk to the program director or have her call back for weeks. We are taking our boys to another climbing location for...

Great climbs and good routes challenging as well. However some of the staff Acts really rude especially to new members. I am talking specifically about the tall one with dark hair and acne all over his face . My friend wasn't even near one of the staff members when he was climbing the staff member ( tall kid with the pizza face) yelled at him even though they were nowhere near each other and they would not have fallen on each other. I'm sorry I didn't know the staff members had priority over paying customers when they could literally use it all the time. My friend even tried to apologize to him and he just acted very smug about it. With his tubby girlfriend coming in saying something really snotty like" you can't do that " when he was 1. Newer memeber 2. Didn't hear since there is a million kids running around at all times 3. Didn't even think this was a problem because people do this all the time on the weeknights when it's super packed. I'm not sure about this but I feel like the members who pay to use the wall should have some type of priority over the people who work there that get to climb on it all the time not only that maybe the staff needs some type of sensitivity training when talking to paying customers because they both acted like...

One of the best bouldering gyms on Long Island with great lead/sport climbing routes. There's also top rope but most are for beginner climbers and are very good for younger children. The route setters are pretty talented and the gym gives a lot of variety in difficulty and in wall types for boulder problems, except slab walls. There are maybe 2 small vertical sections for slab, which tracks because no one likes slab and no one can convince me otherwise. Grading wise, I'd say they grade either spot on or a fair bit hard with plenty of V0-V4s, a handful of V5-V8s and 2-3 V9 onwards. They have two caves, a moon board, plenty of fingerboards and a decent gym upstairs with free weights, chest press, cable machine, pulldowns, pull-up/dips, and leg press. They have a continuous wall that's almost the length of the entire gym, so traversal warmups are fantastic here. Also, whoever is in charge of the music in the mornings, I love you.

Downsides: some of the arm aids and stretching equipment have been broken for a while the gym section seems to be cleaned only by the patrons who put in effort to keep things organized been going here for quite some time and I've noticed there's not a lot of slopers at this...