Michaelangelos wine bar — Restaurant in Town of Oyster Bay

I've been here many times over the past couple years. I have always found the food to be very tasty, specifically the paninis and arancini balls are to die for! The drinks are always well crafted, good ratio of alcohol to mixer and just beautiful with how they serve it. On weekends it is often crowded, it is a small place, but as long as you are willing to wait a bit the FOOD AND DRINK are worth it. While very expensive, it is to be expected at a wine bar.

With all of that said, the service has been horrendous every time. From weeknights, to weekends, to specialty events(cookie decorating), the bartenders, waitresses, and managers are rude, slow to serve, rush you out, and are unorganized.

I arrived early to the cookie decorating event and found out they didn't have me on the books, even though I paid their deposit and never received a refund. We had asked to check in with a manager or anyone who could assist, and they stated no one was available yet and just had us sit at the bar until all the other attendees arrived and then let us know they had enough extra kits that they could "fit us in", keep in mind I had already paid the deposit (with confirmation from their side) and no refund.

Music... the music... not a great genre for the type of place that it is, but honestly that isn't the biggest issue. The biggest issue is the volume! It is playing so loud that I can't hear the people that I am there with, so don't come here to catch up with friends or a date night (unless you don't want to speak to each other). Over the many times I have been here myself, my friends, my parents and other patrons have asked if they can turn it down even just a little, the waitresses have always been extremely dismissive and given the same answer "I'll see what I can do" but...

Do yourself a favor and do not step foot into this establishment. Starting with the worst part:

We had requested that our check be split three ways. 2 of us had cash and one of us had a card. We each counted the cash NUMEROUS times (like we do every time we go out) to ensure that the amount given was correct. Our server came back and charged the card almost DOUBLE the amount and claimed that not enough cash was put down. We tried disputing this and they told us that there was nothing they can do. Are the waiters pocketing cash thinking that we weren’t going to tip them? Never in my life has something like this happened and it speaks volumes of the establishment that they’re running.

We found ourselves either waiting 30 minutes each time before we saw our waitress, or we had to wave her down to get her attention.

We were asked to get up as they had a group of people waiting to be seated.

The drink and food prices were astronomical. If you’re going to charge $20 espresso martinis, I would expect that the service match up, or at least come close.

Truly an awful experience and would never recommend to anyone I know. Do not waste your time and money - you might be the...

This gotta be the worse restaurant I ever ate before. The service was so poor from the two waiters that were there tonight. We were 4 people that ordered paninis and they forgot one of them. Said he never told themhe wanted a panini. Yeah ok he was just going to watch us all eat. Funny. The food was horrific. All the paninis came with one slice of meat. Unreal. Such a money hungry restaurant. Take our money and give us just toasted bread. Spoke with the waiter they said no manager or owner. Didn't want to give us any compensation for the lousy food.

Do yourself a favor don't go to this place. There is a reason there are poor reviews. Should of checked before we went. I would give 0 stars if I could. I will be calling owner with my complaints. I will update...