Panera Bread — Restaurant in Town of Oyster Bay

We visited this location today for a late lunch. The girl who took our order was so very rude. We were the only ones on line so we weren't holding up her line. My husband couldn't read the overhead menu so her asked her what kind of 1/2 sandwiches they had with the soup. She mumbled very low and we still couldn't hear her. She very nastily repeated the items. He ordered chicken. She then almost yelled "and what kind of soup"? it was a very nasty, rude tone of voice. he then ordered a soup and an iced tea. I ordered the flatbread pizza. When she handed me the 'buzzer' I asked her for a napkin to hold it with {I didn't want to touch it without cleansing it}. She acted as if I was asking for a bag of money. Anyway, we sat to wait for our order. When the buzzer/timer went off I went to the counter to pickup. When I saw the size of the pizza, I knew I couldn't eat the entire thing. I asked her for a box. She said "no have", I asked for a bag, she said "no have". When I sat down to eat the pizza it was absolutely ice cold. Rather than have any more encounters I decided to take it home. i went to the front counter and there was a different [nicer} girl there. I asked her for something to wrap the pizza in, she said go to the pickup counter, they'll give u a box. I explained that I had already tried that. She went over there and they had a stack of boxes several feet high. I think the lady who hands out the food didn't speak English. She and the other worker began laughing. I really don't appreciate the attitude of any of the workers here. I'm sure there are plenty of other people who would be glad to have those jobs in these times. The entire experience was a huge pain. Neither one of us enjoyed our lunch and it was someplace we won't be in a hurry to try again!! The only other Panera we've ever tried is the one in East Meadow. That one was a pleasure to eat in. I'll never visit the Syosset...

If I could give this zero stars I would.

My office wanted to order lunch for 30 of our employees and Stephanie from the Syosset location answered the phone and told me we could not place a big order on the phone (when you call they tell you to place big orders over the phone)

She had a terrible attitude and told me I was “lucky” that she was even taking my order.

She interrupted me every chance she got and told me that every other order I placed added an additional hour onto the wait time resulting in a FOUR HOUR WAIT.

I gave the call to my boss to give the credit card information to pay for the meal and Stephanie said “I’m on my lunch break right now”

I have been a customer of this Panera for a while and I am severely disappointed and quite disgusted with how I was spoken to and how this situation was dealt with. Panera gave up hundreds of dollars in sales today.

I and every one in my office will NEVER order...

Foods good and service is always fast. I have no complaints about the food but i have some concerns about the operations of this location. The bathrooms are never cleaned and they always smell of raw sewage. The kiosk system works well but the iPads are bulging and i fear they might set this place on fire from a battery failure lol. The drink fountain machine never dispenses water, the ratios to syrup and water are always off and they are covered in bacteria, if you visit this location take a look under the soda dispenser outputs an you’ll see what I’m talking about. Other then these things being a health / fire hazard i still visit this location almost every day so take my opinion with a...