Pasta-eria — Restaurant in Town of Oyster Bay

Just ordered from Pasteria. We order every Friday night and also use them for parties. Our order has been wrong many times before and I just let it slide. Ordered specifically fried chicken, zoodles and sauce on the side. Got spaghetti with sauce. Called and nicely explained the mistake. The girl who is the owners daughter/sister got and she was argumentative immediately. Put me on the phone with Michael the “owner/ chef” as he said. He said I don’t know what a zoodle is, said I guess she thought you said “noodles”. I explained I went over it 3x. He said oh we called them zuchini noodles. I said well the person I ordered it for can’t eat pasta so can you just charge me for the chicken cutlet since half the meal is garbage. He said we can only credit you if we bring it back. I explained we are not able to and he said then i don’t know what to tell you. Not only did he refuse but he got extremely rude and condescending. I told him I was a loyal customer and that he just lost a customer. He said I could care less and hung up. Not only did he lose a customer but he is not aware that I work locally and my place of business places big orders and also frequents there for lunch. No more! I guess marrying what he thinks is “fame” got to his head. Never been spoken with such disrespect from an establishment. He’d rather lose a customer than eat the difference. Never again. I’ve seen other people recently complain on here, stay away. There is much better locally. When I posted my review on social media the owner actually came on and accused me of lying! This was after me stating I have been a loyal customer for years. Seems their ego means more to them than a...

Absolutely worst experience ordering take out. I called and ordered 2 entrees one was a baked ziti with ricotta and absolutely NO meat which was exaggerated over the phone. I am a vegetarian. Picked up the order at 8:300pm and when I got home at 8:38pm, I opened the container and there was meat everywhere. I called them at 8:40 pm over and over again nobody answered the phone. Now extremely annoyed I drove back there all the while still blowing up their phone. When I arrived at 8:46pm I stood at the counter for a few minutes and was finally acknowledged by an older, short and overweight Hispanic man. He seemed extremely annoyed by my presence. Btw there were people still eating in the dining room at this time. I explained the baked ziti wasn’t supposed to have meat. He took it and refunded me the money. No apology or anything. After a minute or two of silence I asked him can you make me a new one, like how I had ordered it? He said no they are closed. I said seriously? He shook his head yes without a 2nd thought. I was about to lose my mind and had to walk out. After working a double and being extremely exhausted and hungry, I am absolutely livid and I have nothing to eat. This is how you conduct a business? Shameful to say the least. We used to order from them all the time even after a few prior negative experiences regarding our order not being correct, but this time would be...

I had a bad experience, 2 nights ago I went to dinner with my family, the service was really terrible, to begin with the place is not full, but the waiter who served us was not friendly and took a long time to bring us the food, literally 50 minutes and I'm not exaggerating, we only ordered 2 dishes with pasta and fried calamari, this waiter never went to ask if everything was okay, he never made sure to ask, something we needed, due to that situation, we called another waiter and I insisted on I called him several times and he didn't look back, until I spoke louder and he just told us, “I'm not your waiter” and he was upset, so I asked him for the favor of telling our waiter to come to the table. and he really looked at us very angry, finally our waiter arrived and we told him we need more napkins, he never apologized for the delay, he just came back brought the napkins and left, to ask for the bill it was the same, he never came back, when we stood up To leave, he ran back to bring the bill…. It's really sad that they cook well, but the staff is far from being friendly and polite to...