Abbott's Frozen Custard of Hilton — Restaurant in Town of Parma

I visited the Hamlin Abbott, walking there with my two grandchildren and my 15 year old small dog. First i was greeted with a rather unfriendly young lady who advised me that dogs were not allowed unless they were service dogs. I certainly understand that, and although my pup is a service dog, I did not have her vest on because it was too warm for her. I leashed her outside so I could proceed to order for my grandchildren…baby cones for both with assorted sprinkles. Was told one couldn’t be in a cone but the other one could. Huh? No explanation just that’s the way it is. It’s rather disappointing to be treated in that manner. We recently moved to Hilton and have been treated by everyone so kindly until this experience. I typically only post positive reviews so It’s rather unfortunate that I feel it necessary to post this one, however, I don’t expect this treatment from any service based business especially Abbotts. We have always been treated with kindness and respect by previous Abbotts establishments and I have to say I was somewhat surprised by this one. It is unlikely I will recommend the Hilton Abbotts to anyone. In fact, I will very likely recommend the other various ice cream establishments that have opened in and around Hilton, NY. They seem to be much more customer...

The blonde woman with the black tattoos must have been having a bad day... my son and his third grade class went today for obviously ice cream lol. She didn't smile or interact with any of the children, and also was kind of snotty I asked if I could pay extra for my son to have a chocolate dipped cone she said she couldn't then put my sons ice cream in a dish! He wanted a cone! So I bought the cone instead of her just putting the dang ice cream in the cone for me saying I couldn't pay extra but sold me a cone.... umm she obviously could sell the cone but made a huge deal out of it. .. I hope she has better days... I know a class of Third graders can be stressful but its not that serious to be so unwelcoming...I ended up cleaning the tables so she...

Their "pup cups" are just a tiny scoop of vanilla ice cream..they said they didn't have any dog treats so they put a little dollop of whipped cream on top. For the same $2, I can get 1 at The Creamery and it comes with the treat AND peanut butter. The only reason we didn't go there was because The Creamery is only open Thurs.-sun. for some reason. Abbott's is obviously a "classic" for most people but their sizes are also super tiny compared to any other ice...