Pontillo's Pizzeria of Hilton — Restaurant in Town of Parma

Terrible service, I ordered a pizza on 11/19 at 5:20 and was told it would be delivered in 45 min to an hour. It was a Friday night so I gave it the hour. Tried calling back at 6:30 and got no answer. I decided to drive to Pontillos since I didn't get anywhere on the phone. I arrived about 6:45 and was told the driver would be at my house any minute. I drove back home and my wife said that it still didn't arrive. So I called back at 7pm and finally got an answer. The lady on the other end of the phone told me my pizza is on its way. Its been and hour and a half, So I canceled it. The woman on the other end of the phone said she would contact the driver and tell him not to deliver it. I'm a easy going person and I usually don't write bad reviews but this was uncalled for. I was never offered a discount, Never offered a deal. It was just so easy for them to just disregard the mess they made, Not even an apology. I will NEVER go back to this location again. This is not...

Hilton Pontillos ripped me off!! We ordered food, picked it up. All of the food was burnt so bad we couldnt even eat it. Called to complain, Manager Edwin tells us he would remake our food and deliver to us. 20 mins goes by and Edwin calls to tell us that we shouldn't have ever be able to order food from them in the 1st place & that our address is on a blacklist. I asked many questions to try to figure out why My address was on a black list, as this is my 1st time ordering from them, which Edwin said he only seen one order from my phone number in their system. He did nothing for us and could not give me any answers for my questions about this so called black list. I paid for food that was to burnt to eat. This made no sense. Not even a refund! Wish I didn't even have to give one star! Owner was called, he did not answer his phone. Feeling totally ripped off. Very...

We have always ordered from Pontillos for family events. We ordered 2 large pizzas, 3 orders of wings and a dozen garlic knots. The pizzas were burned on the bottom and the wings were overdone -hard, crunchy and literally no sauce. After spending over$ 100 including tip, I called and asked to speak with someone in charge. I explained my situation and was told he could remake but at this point I had a house full of people including kids who were hungry and was not going to wait another 30-40 minutes. When I indicated this the only response I got was “well I offered to remake for you”. My question is how could you ever let this bad of a product ever go out in the first place? Obviously you don’t care about your business and the customers . You’ve lost my business so don’t bother replying that you hope we have a better experience in...