Subway — Restaurant in Town of Penfield

My boyfriend ans I went here recently for lunch and there was a "be back in 15 minutes sign outside." We waited a few minutes and then saw someone sitting inside eating so we decided to go inside and sit and wait. We walked in and no one was there so we just sat down to wait. She then comes out and is like "did you see the sign." I was like "Yeah take your time we just didn't know how long it had already been and I'm on a lunch break." So she rolls her eyes and says "well now people are gonna see you in here and think we're open." Mind you there already was someone sitting inside eating right behind us who had been in there. She angrily makes our order and more people walk in and she gets mad again and starts huffing and puffing and goes outside to take her sign down. The food was good but because of the terrible service I rated it 3 stars. I understand maybe she had to prep or something in the back but maybe communication instead of just catching an...

From the moment I approached the doorway, a “sandwich artist” older woman, 50’s-60’s I’m guessed greeted me at the door as she’s out smoking her vape and on her phone as I walk in and front of her “do you know what you want?” No hello, how are you nothing? I said no I’m still looking she walks back outside to continue scrolling her phone and told me to tell her when I’m ready. Like I’m bothering her for doing her job. Terrible customer service throughout the whole order and refused to try and scan my gift card that was printed on a piece of paper. I’ll spend the extra money next time going across the street to Dibella’s. Will be calling corporate on this location seems they have associates that need to be retrained in basic...

30 seconds before placing my Grubhub order I called the store directly to tell them that they didn’t have an option for special instructions or any extra add on. Also didn’t have a sweet pepper options. The gentleman on the phone told me that they DO have sweet peppers and he took a note to add sweet peppers, and to also provide an additional side of honey mustard. Because the option wasn’t available, I didn’t expect the honey mustard to be free, so I told him I would charge myself for a cookie, but I didn’t want the cookie, I wanted the side of honey mustard. Seemed to be pretty clear when we hung up. My order and has NO honey mustard, and NO sweet peppers. Directions aren’t this...