Dunkin' — Restaurant in Town of Poughkeepsie

Good customer service goes a long way! Dogs are treated better than I was this morning at Dunkin' around 6:30 a.m. I'm incredibly disappointed in how I was treated today. I even had to call the police—not because of my situation, but because someone spat on my car. What a disgusting act!

Let me provide some background about myself; not that you should care, but here it is. I've stopped eating fast food due to higher prices, yet I remained a devoted customer of Dunkin' Donuts because of their coffee. However, after today, I'm terrified to drink Dunkin' coffee. The incident I experienced should never have happened. The cup I received was defective, with a faulty lid. I'm in so much pain, and even though it's past noon, I’m still feeling the effects of this early morning incident.

On December 2, 2024, I purchased a medium-sized coffee, a croissant, and three munchkins at Dunkin' on Main Street, just as I have been doing for the past six months. I've also bought coffee from other Dunkin' locations without any issues until now. After receiving my coffee, I got into my car and hadn’t even reached two blocks before the cup spilled all over me. The coffee burned my stomach and thighs. If there had been another car in front of me, it could have seriously endangered my life!

I drove back to the Dunkin' Donuts store to file an incident report, but they told me they had no such report available. I demanded to speak with a manager. When "Cameron" finally approached me, it was clear she had just woken up. I was extremely disappointed that this shift leader had no information about how to obtain an incident report and showed no remorse for what happened. There was no apology or assistance offered.

I got the manager's contact information and left the store to head straight to the hospital since my entire body was burning. As I was leaving, someone spat on my car, prompting me to call the police. The officer informed me that there was nothing they could do, suggesting it might have been retaliation for reporting the incident. They advised me that management should look into it. This has been the worst day ever!

The doctor told me to stay home for two days and prescribed medication for the pain.

I promise myself that I will never drink Dunkin' coffee again due to the lack of care and empathy shown by the shift leader regarding my health and well-being after this horrific experience.

Management,...

Arguably the best and most convenient location in the city of Poughkeepsie. Located on the Main Street corridor this Dunkin Donuts is quite visible, its position accessible via both the east and west arterial highways. Stocks a variety of coffees and teas in addition to many other beverages. Also the go-to spot for pastries, bagels, breakfast sandwiches, and Dunkin nibbles.

Opens at 6am and currently closes at 10pm. Hours may vary due to the current challenges associated with the pandemic. Services include phone and online orders for expediency of in-store pickup, service protection barriers, dining in (limited amount of customer), and outdoor seating. There is abundant parking, courteous and efficient staff and access to restrooms....

Not terrible, but also not great. I come here as it is closest to my workplace for my morning coffee. However, anytime I order ahead, my order is usually missing something. If i order a cold brew with cold foam, the cold foam is forgotten. If I order an avocado toast with bacon, the bacon is forgotten. However, the workers are usually polite and are quick to fix the issue.... just sets me back a little if I am on my way into work. I hate to sound like a Karen.... I understand it is busy, and it's not that big of a deal, just wish there was a little more attention to detail.

Also, this Dunkin' is the heart of the City of Poughkeepsie, so don't be surprised to be bombarded by loitering people asking for money or...