KFC — Restaurant in Town of Poughkeepsie

An overstressed staff doing the best with what they have. My one star rating is because I just heard the manager tell someone their order would take 25 minutes and when the woman said she would wait another manager who was out back smoking weed yelled “!!!KCUF” about as loud as humanly possible. I also don’t like how on a Sunday they are open until 10pm but at 9pm they’re virtually clocked out and out back smoking with the door wide open out back for bugs to enter and exit as they wish. I type this as I wait for a very simple order which doesn’t even see them do anything other than grab a cup and fries yet it’s been 10 minutes so I decided to save the next person. I wish this place would fire its entire staff because these people don’t want to REALLY work, I mean the cross eyed manager has been there for a decade, bro should be in corporate yet he’s still here being average or less consistently. I want better for him and I don’t even know him other than his name is sincere or something to that effect? For a company who has fallen from grace the way KFC has this is inexcusable and the employees are easily frustrated and show it to customers by yelling and being rude. It seems like they purposely make you wait forever for your orders here to basically discourage people from coming. I don’t think the staff realizes most employees don’t want lazy employees but hey maybe if all else fails they can trade their jerseys in for a new one at McDonald’s on Main Street which is an equally garbage place food wise but the workers at least try to pretend to not be jerks. Another 5 minutes has elapsed & at this point I will make it my goal to reach out to someone in corporate because this place is a mess and embarrassing to the colonels legacy of decent fast food and I saw that as a tongue in cheek joke of sorts...

Can I give this 0 stars? Many employees are rude. Place is a little dirty, and I can't count the number of times I would go in to get a breast or thigh and be told they have no more for (20? 30? 40?) minutes. BEFORE 8 pm.

Despite that, I kept going back, hooked on Colonel's spices. What finally got me to give it up is that this store would automatically round up your bill to an even amount, and give that to the KFC charity without asking. This happened several times on drive through (a 9.15 bill got rounded up to $10, which was the first time this happened and I didn't notice until getting home), and the workers faked not knowing what happened. Then one time, I went inside, and the same thing happened, and the girl refused to give me back my money until I raised enough of a complaint (5+ minutes later) saying she couldn't go back in the drawer again, and why am I complaining about 50 cents? More like, why are you automatically charging me 50cents extra without asking me?

I complained twice to national. The second time, I included my email and phone number, checked the part that said I would like to have someone contact me and included in the comments that I would like someone to get back to me. No one did, so I've stopped going to KFC, but especially this one.

I've eaten before at the KFC on 376 in Hopewell, and it is much cleaner, friendlier, and didn't have the auto-roundup. But, thanks to the shady operations of Poughkeepsie KFC and lack of concern from national, I won't be going to...

Why is this place here? It should be called KFNC (Kentucky fried no chicken). 9 times out of 10 you'll have to go inside because there is an issue with taking the order at the drive thru. They don't take coupons at the drive-thru, as if they could not punch in the codes if the customer had stayed in the car. They are always out of something… usually chicken and customer service. They have manager selected business hours. They close at 10 but they should change that to 7. Okay maybe 8. No I will say 8:30. I want to be nice… Anytime after that you'd be lucky if they even pretend to know you are at the drive thru. You will then be told to come inside, they aren't dropping anymore chicken, they are out of this and that, they cant hear you, Its an absolute mess. God forbid you get there at 9:50pm. You would be admitted into a psych ward for talking to yourself. If you are lucky enough to catch them before their hourly break, I can promise you the food will be hand tossed into the box, over heated, and a half side (a regular side split into 2). I hate that my family loves chicken because this kfnc is for the birds (no pun). Popeyes down the block isn't any better. Both places you're going to pay $50 plus to feed a family of 4. Don't waste your time or your money. I found another KFC. Its a bit of a drive but for fresh food, good service, and i can use my coupon… I will take the 23 minutes drive...