It is unfortunate that my recent experience has changed my opinion about K&D Deli. The food is great, and my family loves it. However, the service, or absolute lack of it, that I received on June 9th is inexcusable.

My wife asked if I could pick up a deli sandwich for her on the way home. The place that was on my way was listed as closed, so I looked up K&D. It was out of my way, but they were listed as open until 7pm.

I arrived at 6:40. There was a person walking in ahead of me, and we both went to the order counter. A man was cleaning the grill, so I made a mental note that I would only order cold sandwiches.

The other customer and I waited for the employee to finish, expecting that he would take our order. Instead, he ignored us for a while, and then turned our way. He spoke to us in a tone as if to imply that he thought we were pretty stupid. What he said was, “we’re closing up.” But his body language and facial expression indicated that he was really annoyed with us.

I started to explain that the restaurant is listed as open until 7:00, both on the internet and on the sign outside, to which he turned away and walked into the back room before I finished the sentence.

The cashier, who appeared very uncomfortable with what had just happened, tried to save face for the deli by saying, “we are still open.” But it was very clear that the man behind the counter was not going to make any sandwiches.

I can understand that it is possible that situations can arise that may require a place to close early. What I can’t understand is the condescension and rudeness with which I was treated. A simple, “sorry, but we had to close down early,” would have made the interaction okay.