Little Caesars Pizza — Restaurant in Town of Poughkeepsie

If I could rate negative stars I would. My boyfriend went to grab a pizza after we both worked all day. I don’t like pepperoni so he ordered a meatball stuffed crust. They made him wait while they served other people so they could make our “special” order. They charged extra for the meatball and when he got home it was a pepperoni...just like the 20 other pepperoni pizzas they have sitting in the heater there. Tried to call the store for 30 minutes, and it just rang and rang and rang every time with no answer. We then called corporate where we sat on hold for another 20 minutes and the woman that answered that line was undesirable and rude also. Took our name and number down and said somebody will contact us. I doubt anybody will. Every single customer in the store was complaining and that should have been the red flag but it was ignored. The wrong pizza that we got was also not cut at all, and floppy with stringy dough. Couldn’t even hold the piece after we cut our own slices. They also provided no receipt with purchase. Terrible...

It’s not often I do reviewers on what I consider fast food. And usually when people leave reviews, it’s negative. I have never had a negative experience at the Poughkeepsie, location. A few in the NYC area I’ve had my share of poor customer service, old pizza, and wrong orders. The Poughkeepsie, location push hard to keep their business running smoothly, and keeping their customers happy. I tend to order my pizza a little differently from what’s on the hot and ready menu. My orders are always correct, I’m always greeted with respect and professionalism. My food is fresh out of the oven and made to my satisfaction. The pricing is always the same. Unlike the other Little Caesar Pizza restaurants down in the city, that will be $10.00 on this visit, and $15.00 on the next visit. And yes, that’s with the same order every single time. I am thankful and appreciate the great service provided. I wish I could give you guys more stars but five...

On 14 May: I stopped into the Little Caesars in Poughkeepsie New York to pick up a pizza. As soon as I put my card in, the manager behind the counter canceled the transaction. He told me the card is no good. I attempted to explain to him that I used it five minutes ago up the road, and 10 minutes prior to that as well, I asked him to run it again. He didn't want to hear anything about it, he said "it's no good, go away". I then made two more stops, and used the same credit card without any problems whatsoever. I really hope this is not how you as a company want your franchise to be managed. Perhaps it's time for somebody to stop in and take a real good look at this store, to see how it's being managed, or mismanaged. This was totally unacceptable. Even though I have been to the store many times in the past, I seriously doubt I will...