Dunkin' — Restaurant in Town of Rotterdam

Been a customer for many years, but lately? This place went in the toilet due to their piss poor staff who doesn’t care about their jobs. I’m sick of getting wrong coffees numerous times a week and having to come back. I had to change my schedule around just to get someone who kinda cares enough to make an almost correct coffee at 5 instead of the 7 that I rather go at. I pay extra now for extra swirl because they haven’t seem to grasp the concept of a full pump. The wait times are terrible now also, the drive thru is always backed out probably because they’re messing up orders so much. The window guy who’s punching up tickets wrong gave me a lot of attitude about my wrong coffee then proceeded to hand me a coffee with regular milk instead of oat, thank that dude for my raging diarrhea next time will you? Bring back the old manager, the one who smiled and didn’t just throw your order at you and walk away. The one whose workers cared enough to make things correctly. I pay a lot of money on a lattes and coffees everyday, I’m very much about to drive to a different location or I’ll settle for somewhere...

I went to place an order for two coffees, three ladies were working. One was working the drive-through. The other two were chatting and one of them was making some type of sandwich. After a few minutes, I said hello and the one lady at the drive-through acknowledged me and said someone would be right with me. I proceeded to wait as she kept taking orders for the dry people, and the other ladies were chatting. Having been ignored after my attempt to place an order, I left. This is my third visit there whether it be in the drive-through or going inside that people who work there are not customer friendly nor attentive. Their chat is more important. I’m not sure what’s happening in our world, but customer service has gone in the toilet. I’m done visiting...

There are 4 Dunkins I visit often. Counter service tends to be very slow if the drive through is busy. Us counter people are customers too. They also need to pay a little more attention to their staple, which used to be donuts. Hardly any select at 1 pm and absolutely no donuts at 5 pm is unacceptable. Now I see why they removed donuts from their name! It's because they hardly have any. I will say that the Dunkin on Broadway in Rotterdam does seem to really maintain a good donut selection through out their business hours. They also have great counter service and a...