Taco Bell — Restaurant in Town of Rotterdam

We come here frequently, usually using the drive through, however we opted to come inside today. The pictures are what we saw when we entered and the service wasn't much better. Maybe two people making food, one person walking around with a lime green earbud in one ear and headset on top of his head. Also gloves weren't changed between touching the screen and food and in between handling various other items. Tables weren't wiped down, floors not swept, etc. Our order was placed at 8:57 and it has taken over ten minutes for our food. One person ahead of us (possibly GrubHub?), no one else here. Finally got our food at 9:13.

8/6/2020 We thought we would give this place another try. We hoped for the best, but were disgusted/disappointed yet again. We ordered a number two, (three soft tacos and a drink) as well as a number eight (taco pizza with two tacos and a drink). We requested no tomatoes, sour cream on the pizza as well as soft tacos for the number eight. We got extra tomatoes no sour cream and hard tacos. We turned around, went back. One of the workers was walking out (according to her--going on break around 9pm?). We brought this to her attention, she said that they would remake it correctly. They took our meal back in, came out with a new bag and left us, well holding the bag. We checked the contents and found no sour cream (again), tomatoes were on it and the tacos were not soft shell. Actually they were the same ones as we got the first time. While we have frequented this facility at other times and had marginal success, we have encountered the following more times then not: incorrect orders, products not being available (i.e. Mt Dew Freeze--greater then a month we haven't been able to get this item at all hours, Cinnabon delights--we were told that they are only available during the breakfast hours). The workers, while polite and cordial, seemed to not care about their appearance or attitudes. Multiple workers either had no mask on, masks only covering their mouth, long finger nails, hats not on, etc.

3/8/2021 Somehow we had hoped after our last two reviews and some successful visits, we could get a decent order here. We were wrong. Upon pulling up to the drive through speaker, I asked if they had the Blue Raspberry Freeze which was prominently advertised on their menu board and a large sign on the corner by the drive through. I was asked if I wanted a Mt Dew Freeze or Strawberry one after I requested the Blue Raspberry. I responded that no, I wanted the Blue Raspberry Freeze. After almost two minutes of back and forth, I was told that the one I requested was no longer available and I could only choose the Mt. Dew or Strawberry. I said, fine I will take the Mt. Dew. I placed two orders-one was a soft taco combo with no tomatoes and the chicken quesadilla combo with an extra chicken quesadilla. We received a sealed bag and we thought that we would be fine with what was in it and proceeded home. We were wrong. Upon our arrival at home, we opened the bag and found out we only had one combo in the bag. I drove back to the store, trying to call them multiple times. It took over four tries to get an answer and when I did, I was told the reason for them not being able to answer the phone was that it wasn't on the cradle. i explained my situation and was on my way to get the other half of my order. She said ok and hung up. Upon arrival at the drive through, I explained why I was there and was told to pull up to the second window. I did and then I was asked if I was door dash. I said no, I am here to remedy my order. The person in drive through shut the window, turned away, then reopened the window and asked me if I was someone else (whose name I don't remember). I again said no, and said what I was here for and handed her my receipt which was snatched out of my hand. Approximately five minutes later my order was given to me. I had to request my receipt from the employee. No apologies, no asking how they could help,...

I love Taco Bell, but the one on Altamont Ave in Rotterdam is awful. The service is so slow it might as well be a sit down restaurant and they never get my order correct. I've literally waited an hour for food in the drive thru with no way to get out of it.

Here's an update four years later: it's still terrible. Now their prices are so ridiculously high, you can't afford to go there anymore. The service is still slow, still crappy versions of Taco Bell favorites. On my last visit, the crunchwraps didn't have anything in them. They were literally flat shells with some nacho cheese. The "owner" who responded to this post never contacted me after I emailed her. Can't get them to respond from their "contact us page" and they don't respond to Facebook messages.

Another update probably about a year later. Accidentally ordered from this one on the app. It said the order couldn't be cancelled. I went to the drive thru, knowing full well how terrible this experience was going to be. They first said the order wasn't completed yet, but that I had ordered through door dash(which I hadn't) and had to go in. I had already waited a literal ten minutes in the drive thru line (for three cars) and asked if they could just bring the order to the window instead. He left the window, came back and told me it would be done by the time I came in. I said I'll wait here. Then the story changed. They gave my order to someone else and I had to get a refund through the app. I said, or you could just make it again for me, the person who has been charged for it. He asked what I had ordered. I thought, oh good they're going to make the food I paid for. Then he said he couldn't pull that order back up. Then he couldn't find the order at all. They literally took my money and wouldn't give it back or give me the food I ordered! I didn't get the food! I paid for food and they wouldn't give it to me! I left with no food and a very...

I'm Doing Grubhub, the girl at the driver thru window asked me to call the customer I'm picking up for him for an item not available and to choose other one, called him no response I turned around ( to not waste their time and cars behind me :) I called GrubHub to let them know I need to go with other order because he not answering , told me to hold then finally they got him confirming me what he go with, came back confirmed them the order with new item, at the window she goes“ you have to turn around again the order is not ready yet “ after more than 15 minutes line waiting , I went to the parking lot give them extra time to make sure the order is ready!!, I get back again there was a long line in wait again , I skipped the speaker order system because thought no need to tell the story again also guys I'm here for more than 30 minutes! ( that's almost 3-4 order I skipped )!! And I'm not used to work at night usually, specially with drive thru pick up, I do pick up store Frequently , when I arrived the window someone came with anger face said we don't have order here ! Sorry!! Seriously, I was like shocked! I goes what hey I got order here to pick up “showed him my order details in my phone “and I been turning around couple times man! I told him to call Grubhub to let them know to cancel the order he said No you call them sorry “slam the window!! The girl was behind him watching not even doing anything's , I report that for GrubHub but I'm sure 100% nothing will happen so far, I will never do delivery again with this restaurant location, also never recommend to anyone, let's say I'm wrong with skipping the speaker okay, they don't have to deal with delivery guy helping the Business this way! Right? .. next couple days friend of mine order from there he was complaining about drive-thru treating from...