Neri's Bakery Products Inc — Restaurant in Town of Rye

As a loyal customer of Neri's Bakery for over 15 years, my recent experience on April 21, 2025, left me both disheartened and disillusioned. I drove 45 minutes each way on Easter Sunday to personally place an order for a birthday cake with a specific ombré effect, paying in full (cash only) to ensure the details were clearly communicated.

Upon arrival to collect the cake, I was confronted with a product that bore no resemblance to what I had requested—entirely white with writing that was not legible. When I politely asked if it could be corrected, I was informed that the decorators had already left for the day, and the cashier’s dismissive attitude further compounded my frustration. I requested to speak with a manager, but was told they had already departed as well.

I then sought a refund or partial compensation for the incorrect order, only to be met with outright hostility and a threatening remark, “I’m not going to give you the cake.” Despite the clear oversight on the bakery’s part, I was left to leave with the wrong product, feeling both disrespected and embarrassed. I called the store and spoke with Elna, and she promised that the owner's son would call tomorrow.

The following day, I received a call from Dominick Neri, the CEO, who, instead of addressing the fundamental issue of poor customer service, focused on whether I had photographic evidence of the cake's discrepancies. His approach was dismissive and, frankly, unprofessional. The subsequent offer of a $45 store credit, coupled with comments about my demeanor, felt more like an attempt to placate rather than resolve the issue at hand.

This experience is not just about a cake—it speaks to a broader failure in customer service and accountability at Neri’s Bakery. The culture within the establishment seems to undermine the very principles of respect, professionalism, and care that should define any customer-oriented business.

I had hoped for a thoughtful resolution and, as a long-time patron, an acknowledgment of the treatment I received. Unfortunately, this experience has significantly eroded my trust in the bakery’s commitment to its customers. Going forward, I will be seeking alternatives that prioritize not just the quality of their products, but the respect they afford their clientele.

I hope this message encourages real reflection and change. Customer loyalty is earned, not assumed—and respect is the foundation of every lasting business...

Where Tradition Meets Taste in Port Chester

Nestled in the heart of Port Chester, Neri's Bakery is a beloved institution that has been delighting locals and visitors alike for generations. Stepping into Neri's is like stepping back in time, with its charming decor and the irresistible scent of freshly baked goods filling the air.

One of the things that sets Neri's apart is its commitment to tradition. From their time-honored recipes passed down through the generations to their old-fashioned baking techniques, every bite at Neri's is infused with a sense of nostalgia and heritage. It's no wonder that customers keep coming back for more, craving the familiar flavors of their childhood.

But Neri's is more than just a blast from the past – it's also a culinary powerhouse, constantly innovating and experimenting to create new and exciting treats. Whether you're in the mood for classic Italian pastries like sfogliatelle and cannoli or more modern creations like rainbow cookies and cronuts, Neri's has something to satisfy every craving.

Of course, no visit to Neri's would be complete without sampling their signature bread. From crusty Italian loaves to soft, pillowy rolls, each one is a testament to the skill and craftsmanship of the bakers at Neri's. Pair it with some of their homemade spreads or deli meats for a truly unforgettable sandwich experience.

But perhaps the best thing about Neri's is the sense of community that permeates every corner of the bakery. Whether you're a regular customer or a first-time visitor, you'll be greeted with a warm smile and treated like family from the moment you walk in. It's this sense of hospitality and camaraderie that keeps people coming back to Neri's time and time again.

In conclusion, Neri's Bakery is a true gem in Port Chester, offering delicious baked goods, a warm and welcoming atmosphere, and a sense of tradition that can't be found anywhere else. Whether you're craving a sweet treat or a hearty loaf of bread, be...

I’ve been a loyal customer of Neri’s for decades, along with many of my family members and friends. We’ve always trusted them for special occasions—especially their cakes. Unfortunately, our most recent experience left us deeply disappointed and reconsidering our relationship with the business.

We ordered a birthday cake as a dulce de leche, but were given a strawberry cake instead—a flavor no one in our family eats, and certainly not what we requested. Mistakes can happen, and when I called the next day, the staff on the phone apologized and encouraged me to bring back the remaining portion of the cake for a resolution.

However, when I arrived at the Port Chester location, I was met with dismissive and unprofessional customer service. The representative not only denied the mistake but claimed I had ordered strawberry, which was completely false. Things escalated when the manager came over, laughed, and asked, “What do you want me to do?”—a truly shocking response.

I asked for a refund and was quickly told that they don’t offer cash refunds, even though the register was open in front of me. When I suggested receiving the correct cake instead, I was told it wasn’t available. Eventually, they offered a gift card, which I accepted, but the entire interaction left a very bad impression.

When I asked for the manager’s name to follow up with a supervisor, she refused to give it. A staff member who had assembled the cake did share her first name—Laura—but no last name was provided.

This was a deeply disappointing and avoidable situation. For a business so rooted in the community and trusted by generations, I strongly urge Neri’s to invest in better training for their front-line staff—especially around customer service and accountability. At this point, we are seriously considering not returning, and may just give the...