Gilda's Skaneateles — Restaurant in Town of Skaneateles

Until this evening, I would’ve given five stars to Gilda’s‘s. We have always had great service, great food, and a great atmosphere. but tonight, my wife and I decided to have a glass of wine, at the wine bar, and were told that we couldn’t sit outside (we were waiting on a pick up order.) Completely understanding this, we both have worked in the service industry, we were told that we could sit at the bar. Heading to the bar, which we’ve sat at several times over the years, we were handed menus. I declined the menu, explaining that we’re waiting on a pick up delivery, but we’d like to get a glass of wine. We’re told in a fairly condescending tone by a staff member that we can only sit there if someone wanting food doesn’t show up. This is a wine bar. It’s in the name. We are then coldly served, mentioned once by two servers that we’re waiting for a delivery and receive minimal service after. We have supported Gilda’s for years, including through the entire pandemic. We have always felt at home here. Now I’m not feeling like returning. We can’t imagine this is the image that the restaurant wants to have, I’d advise the manager review what the goal is, life long customers, or the quick dollar...

Ate here for the first time yesterday with friends. I had the margherita pizza and my wife got the brussel sprouts with mustard vinaigrette and the sampler of three toasts. The food was outstanding overall, well made. We would absolutely eat here again. It was one of the best margherita pizzas I've had. Be warned, it was garlic laden (I love garlic) but there's no mention of it in the menu. In fact if this was intentional, it should be called a garlic margherita pizza, yes that's how much they used, but I loved it. The brussel sprouts were amazing, the mustard vinaigrette really makes the dish. And finally the toasted breads were really good.

Some constructive criticism: The only thing I could nit pick is the chefs might be in a hurry not balancing all the ingredients as perfectly as intended. Somebody in our party got a pizza with arugula on it, and there was an absurd amount of arugula, more than enough to make an entire salad with and still leave so much you couldn't see the pizza below it (they did the same thing with the arugula on one of our toasts). The same can be said about their...

We were staying in Skaneateles for vacation so excited to try some local favorites recommended to us… We ordered pick up and called the Gilda‘s number. The woman that answered the phone was extremely nasty and needs to learn better customer service. I didn’t get her name, but the date is 8/7/24 and we order for pick up around 7:50pm The menu that was online wasn’t the correct one and she belittled me in the nastiest attitude and said check the right menu on our website which is the one I was looking at, and then she proceeded to mock me and correct a word I was saying incorrectly when ordering, she proceeded to ask for my credit card information to take payment even though I wanted to pay in cash when I got there and asked for a tip over the phone so rude if you ask me. Not to mention she also answered the phone. Very nasty when I asked to place a pick up order. I’m sorry for wanting to give the place business next time. I am in town. I will never go back here just for the rude...