Skaneateles Bakery — Restaurant in Town of Skaneateles

The pastries are good, but the overall atmosphere and all of the staff are really snobby. This has been my experience every time I go into the bakery. If you ask a question about something, they give you dirty looks and act like you don't belong there because you asked a question.

Today I placed a very simple order just for a cinnamon bun. I did this as a curbside order where they bring it out to my car. When I arrived there was a parking spot right out front, so I figured it would be easier for me to just park, walk in, and grab my cinnamon bun.

When I entered, I told a staff member that I had done it curbside order but ended up coming into the store and asked if there was something I needed to do to get my order (such as alert them of my arrival as per curbside or was it in a different place because it was curbside etc). She stared at me like I was speaking a different language, and told me I would have to wait and it would be put in the window with the other orders.

10 minutes later I went back inside to get my cinnamon bun, which was not in the window, but at least 20 people had entered the store and exited with their orders during this time.

I waited in line and got to the counter and look at that, my cinnamon bun had been sitting right there next to the register the entire time. I wasted 10 minutes of my morning because the staff was too rude to answer a question. Ironically it was the same staff member who gave me my cinnamon bun who told me I'd have to sit and wait. She did not apologize for giving me inaccurate information and wasting 10 minutes of my day.

My last experience prior to this also involved rude staff members. I placed a to-go order for some pastries including one of their frosted Christmas cookies. There is no cookie called a frosted Christmas cookie or anyting even related to that in their order menu online. They had about 10 other cookies listed so I just randomly picked one because they were all the same price, or so I thought. And then I put in the notes the cookie I wanted. When I went in to pick up the order, they very rudely scolded me for choosing the wrong cookie and told me that I would need to pay them an additional $0.50 if I wanted that cookie because I had ordered the incorrect one. And obviously I should have known that the Frosted Christmas cookie was called a smiley face cookie in their system.

I also witnessed a family enter the store during this experience. They were from out of town and were confused about the line. They asked the staff where they should go in the store to get in line since it's very confusing. Once again the staff were very rude and snobby and the family was so embarrassed at the way they were treated that they turned around and walked out of the store.

I think I have given this Bakery enough tries that I will not be back due to their extremely snobby atmosphere and rude...

If you care about other people and how they’re treated in the community, don’t go there. Not many people will care about this but I think it needs to be said. The servers at this place (2 girls in their twenties in particular) are the rudest, most racist and obnoxious I’ve met in a good while.

I got in with my mother this morning around brunch time. My mother wears a head scarf and we are Egyptians. These 2 girls looked at each other and decided to completely ignore us. I said “Hi” twice, one for each, the one acted like she didn’t see me although she stood right in front of me. The other looked me straight in the eyes and decided to look away.

I was so saddened by this unnecessary racist encounter. We literally just thought what a quaint little spot let us have something nice to eat. But, I guess some among us still think they’re superior for an ambiguous reason. Quite the contrary ladies; you’ve only shown how low you can be. An absolute disgrace to the Skaneateles community.

They looked at each other and decided we don’t deserve a decent “hello”, I look back and think they don’t deserve to sleep well at night with such ugly...

First of all, donuts are 5-star. They are one of my must-haves when we visit Skaneateles.

We got breakfast sandwiches here when we visited in the summer. They were on a roll and they were awesome. When we visited in the fall, the roll was not an option, so we got our sandwiches on Italian bread. These just weren't as good.

The egg mixture they use for the scrambled eggs is black pepper-heavy. I requested that my eggs have no pepper on them and they called and told me it wasn't possible. I appreciated the call, but if you aren't a fan of black pepper these sandwiches may not be for you.

We will definitely stop and get donuts and maybe a few other baked goods again, but I'm not sure about the sandwiches. It would really depend on our schedule and their...