Miss Monticello Diner — Restaurant in Town of Thompson

Don’t let the 4 1/2 stars fool you. This place is horrible if you come in with 4 people or less. We came in because we wanted an old school diner feel and we were starving for breakfast! Now I’ll give them they were busy, and we were seated right away. The waitress came over in a matter of minutes and took our drink order. We ordered two coffees, a soda and an orange juice. After she brought our drinks she asked if we were ready to order and we were. We ordered two biscuits and gravy, and a side order of sausage links. My husband ordered 2 eggs a side of bacon and home-fries. Our friends ordered a meat lover omelette and her husband ordered a short stack of pancakes and a side of sausage patties. We’re very patient people, but the waitress never came back and asked if we needed any refills. She never came back and explained what was going on. We waited for an hour! Watching people get their food, eat pay and leave. They were so worried about the larger tables that they left our food under heat lamps, or that’s what we’re assuming. Finally after an hour we were so upset that my friend’s husband finally went up to the owner and said something and her response was to come over and refill the coffees offer another juice. She called us a liar because she said the other people came in before us. And her waitstaff sometimes gets the orders mixed up on larger tables. And we’re exaggerating on when we came in, she’s the one that seated us. We tried to explain to her that no, we know what time we came in and sat down. And she said that she doesn’t believe it’s been more than an hour and we’re lying. But right after we complained our food came out and this is where it gets very upsetting. We were still going to enjoy our food even if it was an hour late. But it came out ice cold. The waitress lied and said be careful it’s very hot. My husband is a cook and knows. His food was ice cold! So was my husband’s friends! This is why we believe our food was done and sitting back in the kitchen. We immediately got up and were walking out. The owner was in the front and said you got your food. And we told her that it was ice cold. And she said oh now you’re saying it’s ice cold. We said yeah because it has been done and just sitting back there. Never tried to apologize for the sub par service just told us to have a nice day sarcastically. I will never eat here again. Crappy service! I don’t even want to give them one star! I’d give them 1/4...

I have to say first off that I am a diner fanatic from way back, and have been to many many diners in my life; good, bad and ugly. I stopped at the Miss Monticello Diner for lunch recently with a family member while on a day trip in the Sullivan County area. We ordered Greek Spinach Pie with a side of fries, French Onion soup, Cobb Salad w Grilled Chicken. Everything was very good, and the waitress was attentive and very friendly. The one thing I have to mention is that from the time I entered the establishment, there was a very noticeable odor. The closest thing I could describe it as was the sort of smell you get from walking into a not-so-well maintained senior citizens home. Some combination of Antiseptic Solution and 'Old People Smell'. I tried to ignore this, and eventually I stopped noticing it. To be fair, it was lunchtime mid-week, and many of the patrons there seemed to be well past retirement age; this may have had something to do with the nature of the aroma. Also there was a fly buzzing around the table, which is not a deal-breaker for me, but may say something about the overall attention to cleanliness of the establishment. Neither of us used the rest rooms so I cannot comment on that aspect. Overall the food and service were very good to excellent, but the atmosphere/housekeeping needs some...

Very unhappy with our service and overall experience. We waited a very long time to begin with and then it just seemed to get worse. Our meals came out in shifts and I’m not talking about the whole meal itself. I’m saying our hash browns and fries didn’t come on the same plate. We waited 45-50 minutes after that for our toast that should have come out with our food to begin with and it was burnt. We had asked for more coffee and refills on our other drinks. Which did not happen until we were practically done eating our meal. The hash browns weren’t even cooked properly, just looked like slop on a plate. The waitress explained that someone stole our toast that is why it didn’t come out right away. I completely understand that things happen and a restaurant can get very busy, but this is not acceptable. The worst part of it all was the OWNER. I expressed my frustration in a very professional manner and she basically told me oh well, this happens. When we went to pay our bill she didn’t say anything, not one word. She made it seem like we were bothering her because she had to ring us up. I will never go back and I would to give the place another chance, but the owners attitude ruined it. It is very apparent customer service is not one of her strengths to...