Wendy's — Restaurant in Town of Thompson

I am posting on the past two visits I had to this establishment. I am very displeased with the night crew that works here.

Today, I came here to order some sandwiches. I did not mind the wait time at first, but it seemed to become an issue towards the end (we'll get to that later). At the drive thru teller I was still ordering items only to feel rushed during the process (person kept asking "Anything else" over and over).

About 10 to 15 minutes pass and I finally get to the window. It was then that I was not even told what the price was of the meal. In fact, the cashier did not speak at all until I asked about a drink I presumed was wrong (only asked for clarification). It was until then that the cashier started talking at an annoyed tone and had an attitude. I was handed my bags a few minutes later. Before driving off I checked the bag to make sure all of the food was in there. That seemed to be a waste because when I got home, the sandwiches I ordered were not what I ordered.

It seemed like last week also that I got another disgruntled cashier. They had an issue with me checking my bag before I left. Only one car was behind me and it seemed to be an issue also.

I do not plan on coming back to this establishment. It's almost as if uninspired , lazy people work here. Don't waste any of your money coming here, because it's neither speedy nor satisfactory. The worst part of it all is the attitude. No wonder why it looks like a ghost town half the time you pass by there....

I went to this place on Monday June 9, 2025. I needed to have some time for myself so I drove from Orange County to Sullivan County and I chose to stop by Wendy's on Route 42 South in Monticello. There was no one there in the salon. Their drive thru was empty. Three people were behind the counter chatting (two males and one female). As soon as I arrived, the female attendant acknowledged my presence and offered to help. Being that I am 61 years old and the ride was kind of lengthy, I needed to use the men's room quickly before placing my order. The female attendant understood my situation and was about to hand me the key to the restroom when the manager raised up his voice by saying, 'no, you order first, and then you use the bathroom'. Where the humanism in this place? He looks like he is older than me. he knows what it is to have that urgency to hit the men's room. So, I had to leave their place to drive up to the pharmacy just to urinate. I ended up not buying my meal. Every Sunday, my three grandsons and I go to Wendy's restaurant in Middletown (Dolson Avenue) NY to eat. This is a quality time set aside for me to enjoy my grandkids. Based on that experience with the management team in Monticello NY, starting this Sunday June 15, 2025, I will never again step foot in this place.

What happened to human compassion! Where is the humanism in you...

This was a major disappointment and I had to return the horrible burger Wendy's served to me. I asked for a refund and after waiting 10 minutes I did receive a refund. First thing I noticed about the hamburger was the temperature around 95 degrees and was sitting around way to long and the cheese was not melted and the bun was stuck to the burger and tasted stale. It is a major violation of the NYS health code to hold food below 140 degrees because it can make to sick !!! I told the manager that she was entirely to blame for this because the manager of any restaurant is the responsible person for the quality of the food product served to their customers. I told the manager that I thought she has a lot of nerve serving food not fit for human consumption to me and that I will tell Wendy's about this and i am sure this will not happen again in the future. when any restaurant holds food below 140 degrees they are trying to make the product last longer so it doesn't dry up. This hamburger was at least two hours old in my opinion and experience, It should have been thrown away and not served to anyone. The bottom line is if you serve bad food to your customers you lose your customers and that is exactly what has happened today, I will never stop into this...