Really sucks to leave a review like this but when you have 3 kids (including a baby) and you walk into a restaurant not realizing that it's closed and get yelled at when you walk through. Then ask to use the bathroom really quick after a 2 hour drive and you get smirks and receive a terrible reaction from ALL STAFF. No thank you. Will never come here. I was very excited to try it because of the ratings. I'm always excited for a local diner but we saw their true colors today.
Edit: In response to the below. Review the footage again. Abruptly and repeatedly yelling "We're closed!", the heavy breathing and the tense annoyed body language from the staff, and the "pppffft" from the waitress may not have been picked up by your review of surveillance. By the time the man at the bar gave the go ahead I was already out the door. I'm not subjecting my kids to unwanted behavior from adults. I understand end of day and wanting to go home. I've spent many years in customer service and never treated a customer like they're unwanted. Also, the owner did stop and talk to me, which I appreciated... but your response below is not taking any responsibility for what happened today which makes that apology null and void. I've reviewed many restaurants and always leave positive ones. So for me to come on here to leave a negative one speaks volumes. And for all who are reading yes it was well after they were closed but the door was open and we were hungry and needed to use the bathroom and felt this would be a good and welcoming place to go. Very...
Read moreMy wife and I spent three nights in Ticonderoga as part of a three week fall vacation that included a Canada and New England cruise from Quebec City to Boston. I chose Ticonderoga as one of our stops as I thought it would be a good location from which we could use as to drive to Stowe and other places in Vermont's Green Mountains; and then to Lake Placid and other places in the Adirondacks. Our plan was to see the fall colors and to visit several colonial historic sites in Massachusetts. The plan was good and we enjoyed the variety our road trips. But YIKES! We were shocked at the lack of restaurants in Ticonderoga and its disappointing condition. So, if you are thinking of visiting Ticonderoga, I suggest you not do anything more than a few hour visit.
That being said, we found Burleigh's which is a diner in Ticonderoga's decrepit "downtown" with a limited comfort food menu. Nice clean dinner with good and personable 2 person wait staff. We ordered fish & chips and chicken tenders baskets which were served hot, properly done and tasted good. Very simple food but good. The two wait staff worked well together. So, if you find yourself in Ticonderoga and want a quick simple dinner, Burleigh's may be as...
Read moreHave always loved coming here with family and friends. Not impressed with my last visit. We sat down and it took almost 40 minutes for us to get a food order in. Several tables were seated after us and received their food before we even got an order in. We had menus in front of us, and a table right next to use that got seated about 15 minutes after us and got attention, yet we were still ignored. I finally approached the waitress in front of the counter about the situation and she wasn’t friendly what so ever or accommodating. It seemed like we annoyed her. I have never left a google review or complained online about any establishment as I manage a restaurant and can be overwhelmingly understanding of many circumstances. The older waitress was not friendly and somewhat rude in taking our order after I asked if we could get a food order in. When we went to cash out the cashier asked how it was and I said the food is great but explained the service and delayed attention, this was responded with “that happens sometimes”. I was here to treat my mother and friend out to lunch, and I will definitely take them elsewhere next time. I have three stars and that’s only because the food and atmosphere is good, service...
Read more