Caramici's Bakery — Restaurant in Town of Tonawanda

Where do I begin? My husband and I reached out to Caramici’s Bakery for our wedding cake! We have known Diane Serra for years. We live in MA and really hoped we would be able to work something out where she would be the one to create our dream wedding cake! Once we got engaged and picked a date, we reached out to start to figure out if this would even be possible. Diane’s immediate response was “of course we can, let’s start planning!” My husband and I were so excited about this and couldn’t wait to bring our ideas to life! Diane was so amazing! We did multiple zoom calls (due to distance) and she even drew up several different cake styles for us and walked us through what each would look like! She was extremely responsive and never complained about all the different changes or additions I had (and I had ALOT). As an anxious bride who wanted everything to be perfect, Diane was extremely patient and made me feel comfortable that our cake was in the best hands!!

Fast forward to our wedding which was this past Sunday 9/3, the cake was GORGEOUS! Diane brought the separate cake layers to the venue and decorated/put the cake together AT THE VENUE! That is some serious first class service!! Diane did not crack under the pressure of having a short window to decorate the cake and have it look as elegant as we wanted! And aside from the way the cake looked, O-M-G was it beyond DELICIOUS! I think at the wedding my husband and I had a piece of each layer!! Our waist lines are still upset with us! 4 days later, we are still getting text messages from friends and family saying that it was the best tasting wedding cake they ever had!!!

Mike & I can’t thank Diane & Caramici’s Bakery enough for everything they did for us to bring our dream wedding...

I wonder if the one complaining her cake fell over was the person who came into the business with her extremely loud, confrontational mother-in-law? I was there as a customer and listened to this mouthy woman berate Diane over the most ridiculous thing I've ever heard - someone had asked for a roller coaster on top of their wedding cake! Talk about an unfortunate image for a marriage. The fuss that was made, despite Diane trying to appease the monster-in-law, was completely over the top for something that in the larger scheme of things was nothing but a PASTRY. It's CAKE, people, not a global disaster! The wedding ceremony is the important part, the rest is just a party. I'm putting five stars here because I have always been treated well by Diane and her staff, and their food and service is amazing. Some people just like to yell about things that will be forgotten by everyone else - as...

I ordered my wedding cake through them, and my cake FELL OVER before i even got to see it at my reception! It was set up, and within a half hour, it fell over. It took 9 days to get ahold of the owner, and she was adament that the only way the cake could have falled over was if someone "bumped" the table, even though we have pictures depicting the cake being on a slant. And the cake wasn't even made the way we had agreed to! It was on tiers, and we did not want that. She decided on her own to change the layout of the cake without informing me. Then the owner was only offering me not even a quarter of what i paid...