Tropical Smoothie Cafe — Restaurant in Town of Tonawanda

If I could rate this zero stars I would. Let me preface this with I love Tropical Smoothie Cafe. I love the food, and the smoothies. I have gone to other locations and never have had an issue. At this point, I am wondering how this location has been so bad even though they only recently opened. Like is the owner terrible to their employees for the employees to get such terrible service? Poor training? Still figuring out kinks? I am so disappointed. And this isn’t based off of one or two visits. This is based off of several in person and DoorDash orders. I have never gotten an accurate order from this location. This includes the one time that I left the physical location, only to eat my food at home and discover an entire food label INSIDE OF my wrap. Another time where I left the physical location to find rice in the wrap I ordered (rice was not requested nor was it a standard ingredient in the wrap I ordered). Not to mention: (1) one time I ordered on DoorDash and the driver only delivered my smoothie, then when I went to reorder the location gave me the wrap I ordered that had been sitting there for hours rather than making a new one, (2) another DoorDash order where I was given an entirely different order with someone else’s name on it, (3) today where I gave y’all one last try and everything was labeled with my name but the food was incorrect. I truly hate giving bad reviews. I hate complaining about people who are likely only getting paid minimum wage. I worked in food service and in retail for a very long time and it sucks when customers are jerks. But I’ve just given this location so many chances. I was excited that this spot opened and it was much close to my house than other locations. But this is just...

I'm so discouraged by this location. I love tropical smoothie, I spend so much money here that I have enough points on my app to get free smoothies (which at a dollar a point, is a lot of dollars lol). I came to this location to pick up a doordash order on Aug 23 in the early afternoon, but I also wanted to place an order for myself as they're usually very fast and I can get away with it. However the staff treated me like I didn't exist. Literally walked past me several times (two different girls), and at one point I was standing directly in front of the register and the one girl decided to help the people who were standing behind me. It was awful, and I felt humiliated. I'm always very nice, I even said hello, how's it going? To the one girl. Nothing. As a line started to form behind me, I just decided to step aside and wait for my doordash order, and the one girl went out of her way to walk around me and place the order directly behind me, not a word. It was absolutely humiliating. I know I don't "look" like the typical tropical smoothie customer, but for them to completely ignore my existence, it was an awful feeling. I do doordash and recently I've been purchasing one, sometimes two smoothies here a day, while dashing, for myself. Not anymore. They won't be getting another cent from me, and I will make sure that my friends and family that have also been coming here will stop as well. Discrimination at its finest. Thanks for making me feel like a subpar human, tropical...

I don't understand what happened this morning. I've ordered from this Tropical Smoothie Cafe several times in the last month and typically don't have any problems, however today that changed drastically.

The smoothie I received was missing almost 4 oz and did not have the banana I paid an extra charge for. When I'm paying over $10+ just for a smoothie I expect to get exactly what I paid for. The lack of banana made a very noticeable difference from how I usually receive this order, which made for a disappointing experience.

The peanut butter crunch flatbread (pictured) had almost no visible peanut butter on it, and tiny shrunken bits of banana as if all I got were the last end of an already used one. Typically this item is filled up with peanut butter and bananas, but today it was almost all granola and was near inedible. Considering this item was almost 8 by itself this is absolutely ridiculous.

I don't know if the Sunday crew are a bunch of kids who just don't care or what, but it's made me reconsider ordering from here again (at the very least, NEVER on a Sunday). I also do not recommend anyone else visit this location on a weekend as you're likely to end up with garbage. I've worked in food service several times at one point or another earlier in my life, so I know it's not the most fun job, but come on... If you hate making smoothies so much just don't work for a smoothie restaurant. Don't make my experience worse just because you're miserable working a Sunday...