Umi Japanese Steakhouse — Restaurant in Town of Victor

Will never go to this restaurant. We made a reservation yesterday afternoon (5/9) for 17 people at 7pm for a birthday dinner. Whoever answered the phone sighed and said okay to taking us but asked how we were paying. I said we’d most likely be splitting into separate checks and she cut me off and said they will only split it into 2 checks. When I asked why she said it would be too much of a hassle and started telling me to just use Venmo. Not a huge deal so we went ahead with the reservation and would sort it out after paying. I have never been to a Japanese Steakhouse before so I did not know to ask about the amount of cooks and servers we’d have at our table and that it was based off of the number of people in our party. We had a number change to 10 so I called to inform them last night it was lower. Due to some mixup on dates 4 of the 7 said they’d be able to join us after all so I called again (12:30 today 5/10- 6 1/2 hours before our reservation) to inform them it’d be 14 people after all, thinking I’d be similar to a normal restaurant and be no problem. I was told very rudely that they would not accommodate us due to me changing to 10 people last night. At this point I asked to speak to the manager and she informed me that she was the manager in a very short tone. When I started inquiring why they couldn’t add the 4 back in she said that if I wanted 14 people to come then I’d have to make 2 people sit at another table away from our party but that they will only seat 12 of us together. I asked how they could originally take 17 at one table but now not take 14, which is when I was informed that parties over 12 people get 2 chefs and 2 servers. I asked why we were never told that in the beginning because I would have held off on changing the party size until today and was very rudely told “Well you didn’t ask so I don’t know what to tell you but we will only seat 12”. If I don’t ask the question, or in this case didn’t know to ask, why aren’t they informing people of this at the time they make the reservation? When I asked this of the manager she in a very mocking tone said “Yea, we will see about changing that in the future” which is when I decided to end the conversation since she clearly was being unwilling to see any perspective but her own. I honestly feel as if they didn’t want to deal with our large party from the start, and I would never dine at a place with such rude and disrespectful staff and management. They should really make sure their customers are well informed at the time of making the initial reservation for a large party, they can’t expect everyone to automatically know to ask those questions. And they should really reevaluate who is managing their team at this restaurant because they clearly have a problem with their attitude and are not setting a good example for the rest of their staff. Very...

2 different experiences ... Great food and service at the hibachi. Thankfully, chef and server saved our birthday celebration. Possible improvement is that when someone orders veggies or shrimp as main entree they should be served first so they weren't waiting for 10 others who already have their main course. Same customer kept receiving larger portions than others. Overall, they were good. Thankfully food was delicious. Only reason review isn't just 1 star. However, Horrendous service/communication at the front desk/on the phone!

Reservation scheduled 2 weeks ahead, 1 hour before reservation, was called to tell us they needed to change the arrival time 1/2 hour later ... No answers why, just told doesn't matter when we arrive, we wouldn't be seated until the later time. Arrived at the new time. Immediately asked in an aggressive manner "Well, is your whole party here yet?" Yes ... All walked in together. Without looking up, she just told us we'd have to wait (no explanation or time indicated)"Just go wait in the bar" (told, not asked). Front desk person then sat at bar with other employees ignoring customers (3 groups there) and talked just to coworkers. Same individual then took a shot at bar. A coworker who was off that day (who the front desk person was speaking to) caught our eye 10 minutes later and indicated that we could go to the table. As we stood up, the front desk worked looks over her shoulder at us and then turned back to him said "yeah, I was going to tell them when I was ready". The off hours employee then let us know that he did work there and that we could go to the table. Girl rolls her eyes, huffs, gets off bar chair and doesn't acknowledge us then walks back to the front desk. Boxes stacked in corners and bar chairs just pushed up against each other like someone just pushed furniture to side but 3 out of 5 chairs were dirty with actual food on the seats.

Later time slot (now 8:30 instead of 8:00) meant they were cleaning the actual restaurant spaces when we were actually handed our full plate. Literally kitchen worker came over to hibachi with a pot of water and scrubber and started cleaning as we were still having our plate...

So today we called in around 1 and made a reservation for 6:30. We get in and they seem to have lost our reservation and the same girl who I mention later in the review says "oh well we weren't here this morning so it's not our fault " Which is completely unprofessional so we waited 15 minutes to be seated (granted not a long wait but still in inconvenient) so we were seated. Had a great meal with great food, their fillet mignon was awesome, they're hibachi chef Rex was funny and entertaining. So we leave and I get home realizing I left my purse at the restraint (also I should mention I'm a diabetic and in my purse was my reader and my insulin) so I call them and politely inform them that I believe I left my purse under the table where we were eating. The girl on the phone (the same one as the girl in the beginning of the review) tells me no one's turned it in so I request they go look because I remembered the exact location I left it. They respond by telling me they're too busy and they will call me back if they find it. I told them I was on my way in and that if be there soon if they could just simply look under the table and pick it up for me, they refuse and so I drive over their walk in and they tell me that they have it behind the counter. I look around and they only have 3 full tables (Not busy they also had three girls doing nothing but chit chatting about highschool upfront ) so I take my purse and request to speak to the manager. The older heavy set girl says they do have a manager in and she looks around behind her and then changes her story telling me that she's the manager. Which I know is a clear lie seeing how the first three times I asked she didn't say anything about being the manager. So all and all the food was really good and the chefs were great however the hostess's service was terrible and really frustrating considering we spend 150$...