Subway — Restaurant in Town of Webster

I almost walked out! First I entered the store and one girl was helping a customer which was understandable but the one guy wasn’t helping anyone. He was just looking down. In the entire 10 minutes of me waiting did he not once look up at me say hi or tell me they will be right with me. He looked at me walk through the doors so he knew I walked in and was standing right in front of him. I saw that he was making subs which is understandable but at least acknowledge me and say we will be right with you. No customer service skills what so ever. I almost walked out when I saw how they put together my pizza sub which they didn’t even know what it was when I first asked about it. Pepperoni and cheese!? That’s it ? I had to ask them to put the sauce on and toast it. 6 inch pepperoni and cheese and a whole lotta sauce for $6.90! No thanks subway. I won’t be back. I was asking some questions and the one kid who didn’t greet me got mad and through the utensil back into the container. They didn’t even know what the old sub was…....

Use to order sub for disable person who is on fixed income Observed employee who has one order before mine and she complain that order did not have tip for her and if said that tip is optional Well I find out few weeks later that i am unable to go to any location in Webster because employees sister is managing both subways on Hard Rd and Empire. Recently manager .sister canceled my order and reason was that i disrespect her sister. What do you know She accused me stated that I called names to her sister... If its for me personally I would never go there By the way none of the sister's has customer service...

Ordered a sub from their website which said it would be ready for pickup at 2PM. Got to the restaurant and waited around until around 3pm before leaving and figured I'd worry about a refund later.

There was only one employee, a line out the door and a few customers waiting for online orders. Felt bad for the poor kid trying to manage it all.

After I left, I tried to call the phone number of the restaurant listed on their website. Got a response saying "this number is no longer in service". At this point, I figure I'm out that $12.

If you aren't staffed to accept online orders, do...