Arby's — Restaurant in Tracy

Tonight I visited this Arby's for the very first time and oh my, where do I begin... It all started when with a craving for onion rings, so I googled who makes thest fast food onion rigs, and Arby's was at sitting pretty at #1. That setteld that, off to Arby's I go. I get there and the place is empty unlkie other drive thru restaurants I drove past, so I'm thinking food is gonna be great and also I'm really feeling good about giving them some business during this pandemic. I reach the window to place my order and go for the seasonal fried turkey sandwich, request a combo with Onion rings, only to find out, they don't offer them at this location. Apparently they discontinued them 6 months ago, seriously? Who discontinues a regular side? Ok. Strike 1. I then asked for the criscuut sweet potato fries (also a seasonal Item advertised on their website) turns out they no longer carry them at this location because that was last season. So I settled for regular fries. As my second items, I needed 2 chicken sandwiches for my kids, who are very particular about how they lile their food. And they refused to customize my sandwiches because they don't customize promotional items. I mean, since when does anyone refuse to give you less food for the same $? Not just that, but they're rude about it, no thank you. That was it. I decided to take my business elsewhere. To whomever owns this...

This Tracy Arby's the worst fast food every thing!! First the customer service was a joke...next was the driest Arby's 2 for 7$ classic roast beef sandwiches..just a bunch of dried meat to go with the dry buns that you literally choke on!! No sauce? No ketchup, no mayo,no mustard no nothing!! The bread was so dried it literally crumbled into pieces!!! Then the chicken nuggets were a joke as well, they look as if they were cooked in oil that hasn't been cleaned in years..there was more burnt fried oil on the nuggets than there was meat!!..never again!!!...no wonder that place looks like a ghost town!! The parking lot it self was an embarrassment!! Dirty and filthy..This Arby's killed another customer...never ever again will I or any of my family members at Arby's!! ..Sorry dave (Wendy's) you were right next door..I should had spent my hard earned money...

Been coming here for years when I pass through Tracy. I live in Discovery Bay. Usually their service is good but lately this last month or two it's gotten terrible. they have messed up my order the last 2 times I have been there. Once again I live in discovery bay which is a good 20miles away so when I get home and find my order is not right I cant drive back right away. So a few days later or maybe a week I go back and tell them about my orders not being right. They wont just make it right or re do the order they want to argue and act like it's your fault they messed up the order. Terrible customer service so the best they said they would do is give 20% my next order which is BS and when I did order again it was only 15%. This Arby's is a racket with the rudest young girls working there they are clueless in...