Thai Jasmine — Restaurant in Tracy

TLDR - BAD FOOD, Ok Service, no refunds or redoing even if they mess up your food.

As someone who frequently dines at Thai restaurants and values sharing both positive and negative dining experiences, I feel compelled to document my recent visit to this Thai Jasmine, which unfortunately ranks as my second worst Thai dining experience.

We arrived at 5:30 PM to find the restaurant moderately busy with 8 to 10 tables occupied and only one waiter on duty. After a lengthy 15-minute wait to place our order and an additional 35-minute wait for our food, our anticipation was met with disappointment.

The service, though courteous, struggled under the weight of evident understaffing which improved with time. Our server did her best under the circumstances. The appetizers were passable, but not without issues; the sauces for the jumpy chicken wings and fried rolls were mixed up, an error we chose not to fuss over at the time.

The main courses further contributed to our dissatisfaction. The 'medium spice' Thai fried rice ordered by my wife proved excessively spicy, surpassing the heat tolerance of even a South Indian palate accustomed to "extra spicy masala" food. Seriously “Don’t try without supervision” type of spice. It’s an error they didn’t want to review or correct by inspecting the food. Conversely, the Pad Thai, which I had requested spicy, was bland and lacked the advertised heat.

When we addressed these inconsistencies, another staff member informed us that they could neither refund nor redo our order due to a backlog and only one chef working. Again, nobody inspected to confirm and their response - “no refund, can’t remake this because of backlog orders, next time order low spice” :)

DAMN THE AUDACITY!!!

It's disheartening to see a business falter this way, and without significant improvements to customer experience, I fear for its longevity! I paid for everything and added a tip for the waitress who did ok(the other two were clueless on how to address the feedback, probably employees and were under strict guidelines- no refunds, no redoing, no inspection :) )

Improve your service and earn back...

Thai Jasmine used to be our go to place in Tracy, but not anymore. It has really gone downhill.

We ordered Pad Kee Mao and Pad Thai. We were informed that the Pad Kee Mao only came with seafood which was fine at the time.

come to find out when we questioned the cashier about why only seafood was available, they replied that all the other meats were available as well and didn’t know why we were told otherwise. On top of that, the seafood portions have considerably less when compared to the other meat portions. We were also very disappointed when our dishes were served with spaghetti noodles instead of the wide rice noodles in the description of the dishes, as well as partially frozen seafood and vegetables. I hope things go back to the way they used to be soon, but we will not...

This is one of my most favorite restaurants in the world! The food is always delicious and the service is great! I recently let them know that I would bring a party of 7 for my youngest's birthday. When I arrived they had everything all set up for us Manager David advised us that they were very shorthanded that night. We still found the service to be awesome, even though they were busy!! We ordered 2 each of the fresh rolls and chicken satay as appetizers, then salad gai with extra chicken, chicken pad see ew, shrimp pad Thai, yellow and panang curry with rice, all mild and all no soy sauce, due to gluten sensitivities plus I can't eat spicy. ALL was totally wonderful and the total cost, without tip was $103... for all that food and for...