Everyone please “ask for and check your receipts” here for hidden unknown charges. Twice on seperate occasions when paying for my order utilizing a credit card, the card reader ask if you would like to leave a tip; I always select no. The machine will literally show you the final amount of your purchase which you must sign and agree to. So, the issue occurs during the receipt being printed. The first incident a tip of $17.00 was added to the total cost of our purchase without our approval or authorization. A pic to prove this is posted. Management was informed, and the amount was removed. Of course NO ONE knew how this could have happened. Then today 9/16/2025 at 11am when the restaurant opened I ordered 2 Brisket Sandwich Specials which are $18 a piece. While paying by card I selected once again the no tip option and signed. When the receipt printed I did not notice the total amount of purchase on the receipt until I got to my table to eat. My total was over $54.00. They added an additional 8% tip to the total amount which it showed on the original receipt which they destroyed when brought to management’s attention (SUS!) The old receipt voided, and the new receipt showing the cost change should have been provided to me. Why would they dispose of the original receipt, then tell me it was done by accident? Don’t they need to keep that for financial records. I was told the original ticket no longer even appeared on their system. The 8% tip was removed, and the correct cost was notated on the new receipt. They gave me the spill over the phone that this has never happened or been reported to them before by anyone. Basically, that it was impossible! Sure it hasn’t. I have the proof right here showing what your establishment does to obtain more money. Question is, who is pocketing it? If this is being done to over 50 people a day, and no one is checking their receipts or even asking for a receipt to check, then you all do the math. When we told them we had copies of the receipts as proof, then all of a sudden a full refund was offered. This all comes off as SUS to me. How about you all? Look at the receipts for yourselves…..ALWAYS ASK FOR AND CHECK YOUR RECEIPTS!!!!! Keep in mind that if you try to dispute the tip with your bank, the bank will deny the dispute because your signature was provided. Can you say scam? Your system has issues, because based on what you stated in your response your card reader is faulty and defaults to adding a tip to the total cost even after the customer selects NO TIP, or the tip is being added to the ticket once the teller sees the transaction has been approved. Bottom line is, since I approved “No tip” on the card reader, any extra tip later is either a void-and-recharge or a fraudulent manual entry. So like I said a scam, and whoever has the managerial access to override, should be terminated and prosecuted for fraud. Your card issuer will almost always reverse it if you have the evidence of this my...
Read moreIf you want the real Texas BBQ experience close by, put this on your must do list. If you’re a local, you know the Hutchins family has a long history of great BBQ. This location just 15 minutes from the DFW airport opened recently and as a BBQ fan, I couldn’t wait to give it a go.
The place is busy as every good place is, but they are built to handle a lot of folks fast. Plenty of free parking. When you walk in, you pass by the smoker room with a half dozen huge custom smokers, cranking out the good smoke. They welcome you to step inside for a closer look, where pit master Fitz was tending the cook and lifted the lids to show me racks of ribs and chicken hot on the grates. Really cool!
They have all the classic hits leading with Prime Brisket, pulled pork, home made sausage, chicken, and turkey. Two rarities were everyday brisket burnt ends and huge beef ribs. I walked up to the counter and told Johnny I’d never been here before, so he guided me through to get a sample of all the good stuff. He sliced up 1/2 lb of glistening moist brisket, 3 St Louis ribs, a scoop of pulled pork and his favorite, an original jalepeno cheddar sausage. As I walked away with a huge tray, he called me back and said I couldn’t go without tasting the burnt ends so he dropped two on my tray as a sample and said he knew I’d like ‘em. Super friendly and I appreciate his guidance on so many choices.
Next up was the long counter of sides and so many. In Texas, that means mac n cheese, pinto beans, green beans, mashed taters, and a fun Texas Twinkie, a stuffed jalepeno wrapped in bacon and sauce. And help yourself to a scoop of the peach cobbler and classic banana pudding in the seating area.
The verdict: these guys really know their BBQ! I loved the moist brisket with a nice bark and smoke ring, the ribs were tender with a nice bite, and Johnny was right about his favorite jalepeno cheese sausage - so good. But don’t miss the burnt ends as a treat by themselves (most places don’t serve these every day). Everything got high marks all the way around and the modern rustic dining area reminds you that is what the real Texas BBQ experience is supposed to be.
Original Roy Hutchins BBQ has made it on my top list for Dallas BBQ and I’ll recommend it to everyone. If you’re a tourist visiting Big D, I suggest you get an afternoon flight back home with a stop here for an authentic Texas sized BBQ lunch. Then you can be at the airport in 15 minutes, you’ll have a provocative hint of post oak smoke on your clothes, and you’ll enjoy a sweet meat coma sleep on your flight back home. If you’re a local, then howdy, we now have one more reason to...
Read moreImagine ridin' through the heart of Texas, the sun hangin' low like a golden coin, when you come across a sign that reads "The Original Roy Hutchins Barbeque." The moment you step inside, you're hit with the scent of smoked meat so rich, it's like breathin' in the spirit of the Lone Star State itself. This ain't just any ol' barbecue joint; it's a piece of Texas history served on a plate.
The place, well, it's got that rustic charm that makes you feel right at home, even if your home's a saddle on the open range. You'll find yourself in a two-story barn of a building, where the walls tell tales of cowboys past and the smell of good cookin' fills the air. It's a place where you can kick back, whether you're ridin' solo or with your posse.
Now, let's talk about the grub. The prime brisket? Tender as a mother's love, with a smoke ring that whispers secrets of the pit. Those St. Louis-style ribs, they're so good, they might just make you forget your horse's name for a spell. And don't get me started on the Texas Twinkies – jalapeños stuffed with brisket and cream cheese, wrapped in bacon. It's like a rodeo of flavors in your mouth.
Sides? They've got 'em aplenty. Beans that'll warm your bones and sweet potato casserole that's as comforting as a campfire tale. And for dessert, they throw in banana pudding, peach cobbler, and ice cream, all for free, because they know a cowboy's sweet tooth ain't nothin' to mess with.
Folks might say the prices are a bit steep, but let me tell ya, when you're gettin' a taste of Texas this pure, it's worth every dime. Trophy Club's a fancy place, and you're paying for an experience, not just food. It's like buyin' a good horse; you know the value when you see it.
So, if you're ever ridin' through Trophy Club, pull up to Roy's. It's more than just a meal; it's a journey back to the roots of Texas barbecue. You won't just leave full; you'll leave with a story to tell around the next campfire. Remember, in Texas, barbecue ain't just food; it's a way of life. And Roy Hutchins Barbeque? That's the best kind of...
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