Burger King — Restaurant in Troy

The past few times we have come here I have been asked for my order and then asked to repeat every single item after I’ve said it. Very clearly. Additionally, the last two times I have used a debit card. The kid working at the window has asked me to sign a paper receipt on a little clipboard. It is 2025 and we don’t sign receipts at drive-through anymore. I could deal with these things normally but then we pulled up to get our food to the second window. The man working filling drinks with no gloves on had visible dirt under every single fingernail. My daughter commented on it and she never mentions things like that. We were both extremely grossed out that he was touching our drinks. As we sat waiting, we suddenly started noticing a very strong feces odor. It was gagging us both. I rolled the window up in the smell dissipated. I rolled the window on the passenger side down to see if perhaps it was something outside. The smell was not as strong or noticeable. I rolled the window back down to get our food and once again we were gagged with the overwhelming odor of feces. When we got home, I took a drink of my drink and looked down and noticed there was some sort of brown matter underneath the lid on my drink. I immediately threw it away. I am not sure what is going on there, but we will never come back to Burger King in Troy again I go to the one on Brown Street a lot and they are so kind. The food is always hot. They are fast and polite. There is obviously a problem at this location and it needs to be addressed because someone is going...

Just yesterday I called Troy Ohio burger king asking for manager. I told her the last couple times we got food to go, the fries were only half full... and that my dad was on way to get some takeout and to be sure and fill them full. She replied with: I can't help it when they fall over. I said mam, they didn't fall over or we'd have found some inside bag. She then repeated the same thing twice more that she can't help if they fell over. So I hungup and quickly called dad who was almost to burger king. I told him go somewhere else because the manager simply didn't care. It's been numerous times this has happened, we get ripped off. Also whenever I'm eating inside, I often use restroom and twice at least have seen an employee come out of restroom stall as I was washing my hands. The employee did not wash her hands and went straight back to work. This is disgusting. I am totally done with Troy Ohio burger king. I studied restaurant op and they are very non professional at this location. They are rude, unsanitary, and can't do food correctly. Dad will never go back and word gets around. They are losing customers. Should be put out of business. Also the area where drinks are was nasty. This is all very non professional to say...

Just went through the drive thru had a simple order (1 whopper meal) got to the first window sat there for a few minutes and no one came so pulled up to the second window. Gave $20.30 to the person at the window, total was supposed to be $7.30. Sat there for at least 10 minutes waiting on the food and my change. The manager then came to the window and told us that we messed the whole thing up by not stopping at the first window (which we did) and then tried to give us $5.00 back in change. We told him that was not right and he mumbled some more about us messing it up by not stopping at the first window (which we did). He then brought back $12.30 as my change, still .60 cents less than it should have been. The young lady at the window was very nice and apologetic, but I am very disappointed by the way the manager acted and will definitely think twice before I return to this...