Dunkin' — Restaurant in Troy

I pulled into the drive-thru at 6:50am on a Sunday morning. The truck was being unloaded, so I am not going to overdo the negativity on the review. I ordered an egg sandwich and a small hot coffee. When I got to the window, they handed me my sandwich immediately. At 7:05am, I still hadn't gotten my coffee. The young woman at the window asked me if I ordered and iced coffee, to which, I responded "No." She STILL came to the window with an iced coffee and asked me again "Did you order an iced coffee?" To which I said "No, I didn't." She asked me to repeat my order. At this point the order was paid for, I could have said to her that I ordered an Extra Large and she probably would have gotten it for me. I said "Small hot coffee". She went and retrieved it, gave it to me and said "I'll be right back with your sandwich." She closed the window. I reached out of my car, knocked on the window to tell her that she already gave it to me, and she ignored me. When she came back I said "Look, you already gave it to me." She thanked me and I drove away. I am not mad at her for being distracted, but there were no less than three employees on at that point. A customer shouldn't have to repeat his order four times in one transaction. If you paid attention to me the first time, you'd have had me out of there in less than five minutes. Instead, you had a lineup behind me. Dunkin is Dunkin. The food was passable, the coffee was decent. Please pay attention to what you're doing. It's the easiest way to keep your customers happy. I'll still come back. It's not the end of the world, but it was clearly enough to get me to write this...

The service is great the staff is friendly they always get my order right too thank you for putting an smile on my face theyre patient with me they always look out for me I love this Dunkin donuts location it's always clean inside too and I get the drink I'll like an large strawberry dragon fruit refresher with extra green tea and no ice and sometime I get hot or iced coffee no ice and caramel siwrl or pump swirl as seasonal time toasted white chocolate siwrl seasonal time sometimes perpermint mocha siwrl around the holidays it's great and some time I get coffee ice noice or with less ice and regular ice coffee and sometimes I like there hot tea and iced teas my favorites is mocha green tea with skim milk and oat milk and whole milk almond.milk I love there pumpkin spice latte and there toasted white chocolate siwrl and permit mocha siwl French vanilla siwrl in an iced or hot lattes abd regular lattes without siwrl sometimes I like to switch it up sometimes and chai tea latte iced or hot and my favorite is latte with almond milk I switch the milks up or hot black with cream and sugar or without cream and without sugar delicious I love there hot chocolate large and medium and small and xl sizes. I love there iced coottas strawberry and blue raspberry I love there frozen Dunkin coffee with extra whipped cream sies mall medium and large I'm fab of all...

I went to this Dunkin Donuts several months back. I was in drive thru and ordered bagels and hash browns multiple. I saw my food get handed to the car in front of me and they realized it was not their order and gave it back. When i got the window i was handed the same bag of food. I adked the girl if that was my food that she mistakenly handed to the car in front of me. She said Yes Im sorry. I requested for her to take my bag and make me new food as I told her I really didnt want the food after a stranger had their hand in the bag. Another girl came over snatched the bag but did not throw it in the trash. She took it to the side out of my view and almost immediately I was handed what was supposed to be a New Bag of Food. I know They did not remake my food. I requested to speak with the manager in which I left a message and nothing ever transpired from my complaint. I have never returned to this Dunkin Donuts. Ive watched places like McDonald's throw food in the garbage after it has been handed to the wrong customer. We did not eat the food after it was touched by strangers. Again no refund no customer service. This was toasted Bagels with Cream Cheese and 3 orders of Hashbrowns. Im feeling like Dunkin Donuts Customer Care has gone down the tube. Like I said I will not return to this...