KFC — Restaurant in Troy

Hate to give this place a 1 star because the food is always really good, but the service and people here just absolutely suck. This is the SECOND time while going through the drive thru they had me "pull up to wait" and they forgot about me. After sitting in my car for 20 minutes, I go in and say excuse me to the woman with the "assistant manager" tag and she completely ignores me. After finally getting her attention, I tell her I've been waiting in my car for my meal for 20 minutes. She says "well what did you have?" She then yells to the people in the back "you guys apparently still have a person waiting outside". After a minute she hands me my bag, turns around, and walks away. No "sorry for making you wait" or "have a good day" just walks away. Whoever runs this place should be absolutely ashamed to have people like this working there. If it happened one time, I wouldn't make a big deal, but this is the second time this EXACT SAME THING has happened. There's no excuse to be this rude...

Went through drive through last night at 8:15 and placed a family feast order and was informed the only chicken they had available for that kind of order was wings or we could wait 15 minutes. So, we said we could wait. We pulled forward and paid Serenity who appeared unfriendly and unhappy that we decided to wait. She stated to pull to the right by one park car. At this time no one else was there. 8:30 rolls around, no food. 8:45 rolls around, no food. At that time my husband goes to the drive thru window where another woman was standing and complaining about her wait because she had placed an order behind us or online and had not received her food. At 8:50 our food order is received and handed off. No friendly faces still seemingly aggravated. We drive 20 minutes home and are missing a large side and the bucket of chicken is sitting in about a half inch of grease. I have never had any bad experiences with KFC until now. Management should probably see what is going on at...

I stopped in to get some lunch today on December 10th 2022 at approximately 12:45 p.m. When I ordered my lunch, I asked for 3pc, legs only, white only with two side items. When I received my order, they gave me a big box meal, which included two breasts and one wing which I did not order!!!! The drive thru girl stated to me that this was MY FAULT, and stated that I didn't order right, and said they could fix my order, but that the other chicken that they gave me would be a waste. I asked them to go ahead and fix it correctly and on top of that, they were rude to me and the girl fixing the food made an unprofessional remark, stated "If they want to work here since we are short staffed, they need to go ahead and apply." In addition to that, the girl fixing the food WAS NOT wearing gloves at all!!! I have never been in an unprofessional restaurant ever in my life!!!! I do not know if I will ever come...