Edgars Bakery — Restaurant in Trussville

I had the WORST experience with this Edgar's location. First off, when my sister arrived to pick up the cake, it nowhere to be found. Then finally after 10 minutes or more, it was located. Since we've ordered from Edgar's numerous times, including the 280 location, she didn't feel the need to open the cake to check the box since the wording on the cake listed my name. So when we arrived to the venue 15 minutes later, to sit the cake out, we were shocked. The cake layers were not evenly iced, it was shifted and the icing was super mushy as if it had sat out in a hot store all night. I was told the cake was made the day before so one would think it should have been refrigerated at the least. I had to alert the kitchen manager at the venue, who literally had to perform surgery on this cake. She was able to salvage what she could, luckily she has experience with this type of thing and knows what quality should look like. I sent an email to customer service on Saturday with pictures explaining what happened and how upset I was. After speaking with customer service (a complete joke), the guy was not sympathetic to my situation, very dry and unfriendly, denied all wrongdoing, and offered a lousy gift card. He should be re-trained in customer service! Are you kidding me, a gift card?? This location is a joke and honestly, whoever made my birthday cake should be re-trained and should apologize for causing me such an inconvenience on my special day. Publix would have done a better job! I should have listened to my first mind, to order from the 280 location, because this location totally screwed up BADLY! ...

I’m giving my experience a 2 star, here’s why. I ordered a cake over the phone Friday, I spoke to a nice gentleman & specifically asked do they have enough time to prepare a cake for pickup on Sunday, I was aware it last minute. The caller stated it depends on what I wanted. So I gave him my order verbatim “8 inch yellow(yellow cake flavor not color) round cake, vanilla buttercream icing, different shades of purple & red flowers for decoration (purp & red is my sister’s favorite colors & the color of the decorations for the party) I wanted “Happy 31st Birthday Kristle!” written on the cake. The gentleman informed me the cake would be ready Saturday at 3p.m. since they would be closed Sunday. I was told I had to pay over the phone, so I did! He repeated the order & spelled the name correctly. Saturday at 3p.m. I had my father pick up the order the name was spelled incorrect so he had them fix the name from Kristie to Kristle. Finally the cake arrives to the party it was a beautiful cake, but not what I ordered, delicious cake, very moist & rich... but not exactly what I ordered. I hate to make a big deal out of things, but if I wanted to just get a random cake out the case I would’ve. I didn’t waste $37.00 because we ate it the cake, but that’s not the cake I wanted so I’m not happy about how my first experience went. Also the first thing my sister said when she saw the cake was “they spelled my name wrong” y’all did a rushed & horrible job fixing that. I would like a...

My first experience, I ordered a cake, it was not the one that was supposedly been on picture, that was disappointed, they credit me a $10.00 gift card, glad it wasn't represented in front of many guest to show. Now, just recently, my husband purchase inside the store 2 slices of cake and a cinnamon roll and orange roll to bring to me for my birthday surprise. Well, I said Oops what is this, he said I know. He ask them at the counter about it and they just looked at him, with a weird unconcerned face, and didn't or say anything. But, he still purchase all items. I told him I wouldn't have; it seems like everything had shrunk for as making for as ingredients. Yes, the slices aren't like it was about 5 years ago, and oh my the rolls look like biscuits. I would give them a 0 on scale for as taste, look, and price! But he tried. Like some of the other reviews stated, skills and customer service could use help in that department. The business is great there (especially in AM) , I'm glad for the area. But, to keep that image up, you need to continue when you first open, now the quality and prices make a difference. I will travel further if it's worth it. Overall I'll...