you know this place probably tastes really good, went here for the first time last night and got a half n half scoop that i was very excited about. I went to the register to pay for my food but my card was declining even tho i have plenty of money and can prove there’s money on my card. i didn’t have cash and the people with me couldn’t cover it so i gave the old hag that looked like he hasn’t had a woman in bed w him for the last 30 years, my scoops, that i hadn’t even touched, back and said “i’m sorry idk why this is happening plz just take it back there’s a line behind me can you ring them up and let me figure this out” and i stepped to the side. The man (the manager) then proceeded to tell me he can’t cancel the order unless he cancels the payment (why he didn’t just do that i don’t know) he got VERY rude w me explaining that he’s a small business and we have to pay for it now that it’s made. I tried to explain to him there’s no way i can pay for mine i already gave it back, didn’t even touch it w my fingers and he proceeded to pull out a notebook and say “so you thought you could come in here and buy MY cookie dough without cookie dough money right?” and was ab to ask for our names so we could be.. what? banned from the store i guess? He then slammed him notebook shut and said “you know what never mind, have a great night hope to see you again when you can actually pay for something” WHEN I DIDNT EVEN TAKE THE FOOD. i left it sitting on his counter. if my intention was to steal i would’ve taken it w me. for what sir. for what. you ruined my evening. my night out. over a $5 scoop of cookie dough. i told him i did not come here to steal from him but i also can’t call my bank at 9pm and ask what’s up w my card. So i will NEVER be returning to this place unless they change...
Read moreI love the way they use the color Pink in their lighting and sofas!! Makes it really cool, comfy and chill. The customer service in both the Birmingham, AL and Trussville, AL locations are really good! They have close to 10 or more cookie dough flavors and offer scoops with toppings added as well as milkshakes! I was just there 2 days ago to try their Birthday Cake Cookie Dough Milk Shake w/vanilla ice cream added, sprinkles and whipped topping at the Trussville location and it was delicious indeed😋 I'll definitely be back with my boys to get just that again this summer! if you haven't been yet go try it y'all 🤗
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Read moreFrom the moment I stepped into Cookie Dough Magic, I knew I was in for a treat, but I didn’t expect the experience to be this extraordinary! The star of the show was undoubtedly Brady, the cookie dough specialist. His knowledge about cookie dough is as impressive as his passion for creating perfect flavors.
Brady took the time to explain the variety of flavors and even offered samples to help us decide. Each flavor was a unique journey of its own, perfectly balanced and utterly delicious. It’s evident that Brady doesn’t just make cookie dough; he crafts experiences.
The ambiance of the place is just as delightful as the cookie dough. It’s cozy, inviting, and just the perfect spot to indulge in your...
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