Logan's Roadhouse — Restaurant in Trussville

I simply can't believe how poor the service was on Saturday, June 3, 2017! But now my friend and I look back (2-3 days later) because we're still distraught over our experience, there were several red flags, which started from the moment we walked in to be seated.

When we walked in to be seated there was a customer complaining about there service and how they never received items that they ordered.

The first thing we noticed once seated (which was promptly considering they weren't busy at all) was the table across from us hadn't been cleaned.

3.We sat for about 15 minutes before a server (black male). finally came to our table. He stands there with his arms crossed speaking abruptly says, "have y'all decided what you you want to order". Without a greeting or introducing himself, we were caught off guard because it felt like he was a drill Sargent commanding us to order our food! We ordered and noticed his arms were still crossed AND noticed he wasn't writing down our order! It felt as if someone made him come to serve our table.

While we were enjoying our appetizer, which a nice, cheerful young lady brought to us, he returns once to let us know since it was 2:44 p.m., it was too early to put our order into the system because it's a certain time to order the 2 for $15.99 special, which we understood.

As a result of not writing down our order initially he came back to ask what our orders were again! Then shortly after that, the initial young lady comes back to ask my friend what his entree was.

Also, while we initially started eating our appetizer, we noticed there were no napkins. My friend had to get up (while on crutches and wearing a boot) had to go find us napkins!

The entrees were served and the first thing I noticed was my salmon seemed very dry and I thought it was because the oil topping was missing. I also noticed I received a mushroom skewer, which I'm allergic to mushrooms. I was supposed to receive the veggie skewer.

The table across from us still hasn't been cleaned, this has been after sitting there over an hour (2:30 - 3:30 at least) looking at it.

After talking to the sweet manager and explaining to her that this could be a training moment for our server(at this point we hadn't started eating to notice the actual condition of our food), by this time, we're frustrated and ready to leave.

While the female manager was adjusting our ticket to remove the appetizer, I noticed my food wasn't cooked properly. The sweet potato wasn't cooked all the way through!

My friend has to get up once again, now to request carry out containers because we haven't seen our server lately except from across the room while he was just standing there talking to someone.

The server comes to ask if we need carry out containers. I explain that my friend just left to go find containers. At this point he realizes hat we can use a refill on our water, which was the best 2nd thing we've had after the appetizer.

The next day (Sunday).my friend takes his dinner to work and realizes his chicken isn't done in the middle! This is when he and I start to reflect on our overall dining experience at this location!,

I do not recommend this location, please consider the Fultondale or Crestwood locations, l've only had good service and food from...

Totally disappointed in my visit, Sunday December 16, 2018. I have eaten here several times and the service has been average, but yesterday was awful. The hostess said it was a 30minute wait to get a table and their were people ahead of me waiting. However she said that if I would sit at the bar that there would be no wait and I would get immediate service. What a misstatement. As I proceeded to the bar, I couldn't help but notice 6 tables empty and wondered why no one had been seated there. Anyway, I sat at the bar and spoke to the gentleman who was seated to the right of me. He said that it had taken 20 minutes for them to take his to go order and that he had been waiting an additional 40 minutes for his prime rib order to come. After about 20 minutes of waiting myself, the bartender/waiter finally brought me a menu. I told him I wasn't expecting to wait an hour for my food like the gentleman next to me. He said food was coming out in about 30minutes which obviously wasn't happening. Finally the waiter came to take the order of the gentleman on my left side who was with a young boy. He had been waiting over 30 minutes for his order to be taken. He explained to the waiter that he had ordered prime rib on his last visit and was disappointed because there was more fat than meat on his portion. The waiter told him that the prime rib is usually very fatty and that gives flavor to the meat. I thought to myself that I have eaten prime rib at many places that had little fat and was very meaty, juicy and tender. The bartender/Waiter then suggested that the gentleman order the new York strip. At that moment I changed my mind about ordering the 16 ounce prime rib and decided that I would order the 22 ounce porterhouse,if I could ever get my order taken. By then the poor guy on my right was getting antsy because he had been there over an hour and said that if he had not already paid for his to go order that he would leave. Finally someone else came and asked him what he had ordered since he had been sitting there forever. That person went to the kitchen and the bartender finally came out about 5 minutes later with the man's order. I thought to myself I hope he has his order right in his bag after that awfully long wait. So now I've been waiting over 35 minutes and still have not had my order taken. So now the bartender waiter guy goes to take someone else's order, bless their soul who was there before me. At that point, I could not take anymore,so I politely got up and told the people around me to have a nice evening and left. I would think that a major franchise as Logan's Roadhouse would provide extra help on busy days like Sunday. I left went to the grocery store and bought a large tbone steak and took it home and cooked it. Oh, also one lady ordered only potato skins to go and said she has been there over 30 minutes. I give yesterday at Logan's a...

Do not waste your time. Hands down the WORST dining experience I've ever had in my 30 years. The wait wasn't too terribly bad, but after we were seated was terrible.

My roommate, her son, her girlfriend, and I were sat and promptly greeted by our server. We each ordered drinks, and then our food. The salads were pretty good, but then things took a U-turn.

Our food was first brought out to the table next to us. When we brought this to the attention of the server who brought it, he said "Let me go check the ticket." I know from some knowledge shared with me that when that happens, a fresh order is to be made because it touched the table. So the same man finally brings us our food, with the exception of my roommate, which I happen to know is another mistake, as we should have all been served together. I should also note these plates were the same ones as before, which I happen to know because I had a clear line of sight to the kitchen from where we were sitting. This is a health violation.

So after bringing our steaks out, I notice mine is undercooked (I ordered medium and got medium rare). My roommate's girlfriend's steak has been cut into, which is ANOTHER huge no-no. When this was brought to the attention of the man who brought them out (the same man I mentioned before), he claimed that was how it was cooked and acted as if he didn't care when we stuck a knife straight through the pre-existing hole in the middle of the steak.

After the guy walks off, my roommate's girlfriend goes to our server and asks to speak with a manager. Our server points directly at THE GUY WHO HAD BROUGHT US OUR FOOD. You remember him- the rude one. So she asks if there is another manager around. Keep in mind that my roommate still hasn't seen the first morsel of her food. She informs her that the other manager's name is Jennifer and she will be right over. Jennifer was great and went above and beyond to try and turn our visit around. She quickly explains she will check on my roommate's food and bring fresh steaks out to replace the ones we had.

My roommate finally gets her food, and there is cinnamon all over her baked sweet potato- which she specifically ordered without cinnamon. But there is also cinnamon all over her steak- why would the steak have cinnamon on it in the first place? So they bring out a fresh potato, which tastes like it's been sitting out for about 2-3 days before it was brought out to the table.

My roommate's girlfriend and I finally get our fresh steaks, and mine is RARE when I cut into it- worse than before.

We left not having to pay for any of our food, including what my roommate's son ate because his was fine- but I still won't be back....